IT Helpdesk Technician - Level 1

Horizon Retail Construction, an established national general contractor, has an immediate opening for an IT HELPDESK TECHNICIAN – L1 at our Corporate Headquarters in Sturtevant, Wisconsin.

• Responsible for maintaining help desk tickets
• Set-up and deploy equipment to new office and field employees
• Provides support and triage incoming phone, voicemail, tickets, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies
• Installing upgrades, repairs, movement and replacement of desktops, laptops, and peripherals
• Identify hardware and software technical issues and malfunctions.
• Provide training to end users as well as create and maintain training manuals
• Perform physical inventory, minor hardware repair, equipment delivery, and testing
• Assist with IT projects and business initiatives
• Interview users to collect information about problems and lead user through diagnostic procedures to determine source of errors
• Handle problem recognition, research, isolation, resolution, and follow-up for user problems, referring more complex problems to Systems Engineer
• Basic server access to create/modify/terminate user accounts, phone management, etc.

• Bachelors or Associates Degree in Information Technology or a related field is OR Actively Pursuing Degree in Information Technology
• Experience with Windows and Office products (Outlook, Excel, Word, PowerPoint)
• Experience with Microsoft 365 products (SharePoint, Teams, Teams Voice, One Drive)
• Ability to work in a team environment to meet critical deadlines
• Experience with Apple devices such as iPhones and iPads
• Previous customer service experience

• Experience with Ticket and Asset Management software (e.g., Lansweeper)
• Someone who has good written, oral, listening skills and customer service
• Power Automate Experience

In addition to a casual atmosphere and a great company culture, Horizon offers a competitive benefit package including health, dental, vision, life, critical illness, and accident insurance, as well as a flex spending account and a 401(k) with company match.