Systems Administrator

Join to apply for the Systems Administrator I role at Locknet Managed IT

This range is provided by Locknet Managed IT. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$21.00/yr - $25.00/yr

Looking to kickstart your career in IT support? As a System Administrator I, you'll be at the heart of ensuring smooth computer operations for our clients, enabling them to excel in their daily business activities. Your role will involve tackling help requests head‑on, documenting issues, and implementing effective solutions swiftly. If you're ready to dive into a dynamic environment, utilizing diagnostic tools and offering technical support through cutting‑edge remote management tools, then this is the perfect opportunity for you to make a real impact.

Join us in empowering our users and driving productivity to new heights!

JOB SUMMARY

The System Administrator I’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual provide technical assistance to the end user through our suite of remote management tools.

PRIMARY RESPONSIBILITIES

• Has friendly demeanor while handling service requests from end users via telephone, e-mail and customer ticket submissions
• Document all pertinent end user identification information, including name, company, contact information, and nature of problem or issue
• Build rapport and elicit problem details from customers
• Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician
• Record, track, and document the customer service request problem‑solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
• Apply diagnostic utilities to aid in troubleshooting
• Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
• Identify and learn appropriate software and hardware used and supported by the organization
• Perform remote‑based solutions, including installing and upgrading software, installing hardware, implementing file backups, preventative maintenance and configuring systems and applications
• Test fixes to ensure problem has been adequately resolved
• Perform post‑resolution follow‑ups to help requests
• Evaluate documented resolutions and analyze trends for ways to prevent future problems
• Develop help sheets and frequently asked questions lists for end users
• Participates in after hours on‑call rotation to provide assistance for clients
• Performs other duties as assigned

MINIMUM REQUIRED EDUCATION & EXPERIENCE

• College diploma in computer science or related field or 2 years equivalent work experience
• Experience supporting Microsoft desktop and server operating systems and Microsoft Office

PREFERRED EDUCATION & EXPERIENCE

• University degree in the field of computer science
• 2 years equivalent work experience

Preferred

Certifications:

• Comp‑TIA Network+
• Comp‑TIA A+
• CompTIA Security+
• CCNA
• MCITP
• MCSA
• MCSE

ADDITIONAL ELIGIBILITY QUALIFICATIONS

• Knowledge of basic computer hardware, including PC’s, printers, laptops, servers
• Working knowledge of a range of diagnostic utilities
• Good understanding of the organization’s goals and objectives
• Exceptional written and oral communication skills
• Exceptional interpersonal skills, with a focus on rapport‑building, listening, and questioning skills
• Ability to conduct research into a wide range of computing issues as required
• Ability to absorb and retain information quickly
• Ability to present ideas in user‑friendly language
• Highly self‑motivated and directed
• Keen attention to detail
• Proven analytical and problem‑solving abilities
• Ability to effectively prioritize and execute tasks in a high‑pressure environment
• Exceptional customer service orientation
• Experience working in a team‑oriented,…