Junior-Mid Level Service Desk Analyst

Junior-Mid Level (3 years+ ) Service Desk Analyst
Information Technology (IT) Brownsville , Wisconsin Contract to Hire Sep 29, 2026

Location: Brownsville or Fond du Lac, WI
Employment Type: Contract / Contract-to-Hire

• Windows Operating Systems
• Apple/macOS technologies
• Active Directory
• Microsoft 365 / Office 365
• PC, laptop, printer and peripheral support
• Mobile devices and cellular technologies
• Mobile Device Management (MDM)
• IT Service Desk / Ticketing systems

• Provide technical assistance and support
  in person, by phone, and remotely
  for computer hardware, software, systems, and user-access issues.
• Troubleshoot Windows, Apple, Microsoft 365, hardware, and connectivity issues.
• Support
  Active Directory
  , including user accounts, password resets, account unlocks, and access issues.
• Support PCs, laptops, printers, peripherals, smartphones, and tablets.
• Manage and support mobile devices, including activation, user/account changes, deployment, upgrades, applications, and MDM.
• Document and track incidents and service requests through the IT ticketing system.
• Follow up with users to ensure issues are resolved and provide a positive customer experience.
• Escalate more complex issues to appropriate IT teams while maintaining communication and ownership of the issue.

• Associate's degree, 1–4 years of relevant experience, or equivalent combination of education and experience.
• Competent with
  Windows Operating Systems and Apple technologies
  .
• Experience with
  Active Directory
  .
• Strong troubleshooting, communication, and customer service skills.
• Ability to prioritize multiple requests and work effectively in a fast-paced environment.
• Ability to explain technical issues and solutions to non-technical users in a professional manner.

Team Soft?is an?

Equal?

Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other protected status under federal, state, or local law. We are committed to fostering a diverse and inclusive workplace.