Computer Repair - Tech Support - Computer Sales - Field Support

Local Candidates Only – Must be within 30 miles of our headquarters in Saint Croix Falls, WI or planning to move to the area.

Do you love technology, hands-on troubleshooting, and delivering top-tier customer experiences? Are you an experienced IT professional who enjoys solving complex technical issues, recommending solutions, and working in a fast-paced environment? If you have a strong background in computer repair, IT support, and sales, this role is for you! This is NOT an entry-level position—we’re looking for a skilled IT professional with technical troubleshooting, sales, and customer service expertise.

Founded in 2009, EasyITGuys is a family-owned IT and cybersecurity company providing managed IT services to businesses and home users across the U.S. Our mission is to deliver top-tier technology solutions with a customer-first approach.

• Team:
  Residential Support Team (Works Across ALL Teams: Residential & Business)
• Position:
  Computer Repair | Tech Support | Sales | Field Support (In-Person Role with Hybrid options)
• Location:
  
  344 N Washington Street, Saint Croix Falls, WI (Service Center #001)
• Schedule Options: 9:00 AM – 5:30 PM (Solutions Role), 9:45 AM – 6:15 PM (Repair & Support Role)
• Client Type:
  Residential (Home Users) & Business Support

As part of the Residential Support Team, you’ll work in person at our Service Center, handling the majority of physical support needs for all teams— including Business & Residential Support.

This role is highly collaborative, working closely with:

• Other Service Centers to support local and regional clients.
• Remote Teams (Home Support & Business Support) to coordinate repairs, sales, and field service.

Your daily responsibilities will include troubleshooting hardware/software issues, handling tech sales, providing remote support, and performing field service visits. This is a fast-paced, hands-on role that requires strong technical expertise and customer service skills.

This role combines technical troubleshooting, in-person repairs, and IT sales. You’ll be expected to quickly diagnose issues, resolve problems, and offer solutions that improve the client experience.

• Diagnose and repair computer hardware and software issues for residential & business clients.
• Provide in-person technical support – Troubleshoot and resolve problems onsite at the Service Center.
• Assist customers with IT solutions – Recommend products, memberships, security options, and other tech services.
• Perform field support – Conduct onsite service visits for installations, troubleshooting, and repairs.
• Manage multiple tasks efficiently – Handle repairs, sales inquiries, remote support sessions, and phone calls.
• Answer inbound calls and assist walk-in clients – Help customers find solutions in-store, over the phone, and via remote support.
• Work closely with the Business & Residential Teams – Communicate via Microsoft Teams to coordinate service and client needs.
• Keep up with industry trends – Stay updated on the latest technology solutions and best practices.

This is not just a repair job—you will play a key role in client interactions, service coordination, and IT solutions recommendations.

• 3+ years of IT support & troubleshooting experience
• 2+ years of sales and customer service experience
• 1+ years of experience in field support (onsite troubleshooting, networking, or IT services)
• Strong technical aptitude & passion for IT
• Local candidates only – Must be within 30 miles of Saint Croix Falls, WI
• Proficiency in Windows OS & Microsoft 365
• Ability to diagnose, repair, and replace hardware components
• Experience installing operating systems, software, and…