Senior Application Engineer; SharePoint Cloud Laserfiche

Job Overview

GENERAL SUMMARY
Under general direction of a Senior IT Manager or a Lead Application Engineer in the area of focus, manages and maintains application-level software. Implements and maintains automated and manual systems including specifying, testing, debugging, maintaining and documenting content management systems and software applications based on SharePoint (Cloud).

In this role, you will work hands‑on with cloud systems like SharePoint, Laserfiche and  to provide business solutions. You will gain experience with automation tools like Power Automate and scripting technologies (e.g., Power Shell) to automate processes and improve system efficiency. You will collaborate with business and technical teams to understand requirements, troubleshoot issues, and contribute to building scalable, reliable solutions.

• Manages and maintains systems in area of focus including administration, configuration, upgrades, maintenance, code migration, performance monitoring, system support, and end‑user support.
• Manages the configuration of Enterprise Systems in area of focus such as bug analysis, patch testing and application, and support requirements analysis and customization design.
• Ensures the integrity, reliability and availability of systems in area of focus with a goal of maximizing system up‑time.
• Proactively monitors and measures the performance and health of systems in area of focus and responds accordingly when systems fail to meet desired metrics.
• Reviews current and proposed software systems to ensure compatibility with other software systems and future business needs.
• Works with managers and leads to define business problems and configure software systems solutions.
• Communicates with users and management staff throughout the life cycle of a given application to ensure maximum productivity.
• Performs specialized configuration tasks requiring a high degree of technical proficiency in such areas as database, data communications and mini‑computers.
• Configures, tests, debugs and documents complex programs using specialized computer languages.
• Provides emergency on‑call response for one or more applications.
• Researches, reviews and implements new functionality and new application system modules.
• Provides customized training and training documentation on current and future functionality of supported software systems.
• Participates on cross‑functional teams to implement improved business solutions/business processes based on strategic plans.
• Utilizes business user stories to determine business and technology requirements to ultimately deliver exceptional solutions, features, modules, and small projects in a timely and cost‑effective manner. Identifies configuration issues and corrective action to mitigate system impacts.
• Ensures the implementation, configuration and framework of the Enterprise Software system is stable and scalable.
• Maintains the live systems including resolving operational problems and user queries arising during day‑to‑day operations.
• Prepares test data for unit and system testing.
• Participates in the rollout of any changes to the production environment and the setting of new standards using documentation, and full communication with the change management board.

• Bachelor’s degree in business, computer science or a related field.
• Four (3) years of business systems analysis.
• Any equivalent combination of education and/or experience may be substituted for the above.
• Possession of a valid Class C driver’s license.

• Knowledge of the principles and practices of systems analysis and design, including software development and documentation.
• Knowledge of the principles and practices of business and…