Lead Product Manager Infrastructure and Operations

Company Overview

Bridgestone Americas, Inc. (BSAM), headquartered in Nashville, Tennessee, and Bridgestone Europe, Middle East and Africa (BSEMEA), headquartered in Brussels, Belgium, operate collectively as a “Bridgestone West” strategic region. This region services the strategic business needs of teams across the Americas, Europe, Middle East and Africa. BSAM and BSEMEA are subsidiaries of Bridgestone Corporation, globally headquartered in Japan. Bridgestone and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products and solutions to address the needs of a broad range of customers and industries.

The Lead, Product Manager for Infrastructure & Operations, will lead the strategy, execution, and continuous improvement of store technology platforms across a network of 2,200+ retail locations. This role is responsible for ensuring high availability, performance, and scalability of infrastructure and operational technologies that power store operations, voice/telephony, edge systems, and tight collaboration with Retail Networking Leaders and Enterprise IT platform owners.

This role operates at the intersection of technology transformation and retail operations, partnering closely with Retail Operations business leadership, cross‑functional IT teams and external vendor partners to modernize legacy environments while maintaining operational excellence across all the Retail Tire and Service network of stores. The role includes direct leadership of two Product Owners (Tech Ops and Voice) and requires strong financial, vendor, and executive communication skills.

We are unable to offer sponsorship for this role, so if you are an applicant on an F1 visa or STEM or OPT or some other form of temporary employment authorization, we will not consider your application for this role and your application will be declined.

• Product Strategy & Execution:
  Define and execute the product roadmap for infrastructure and store operations technology, aligned to broader retail IT transformation goals; balance modernization initiatives (SD‑WAN, edge compute, cloud connectivity, voice platforms) with run‑the‑business stability (KTLO); drive adoption of resilient, scalable, and secure architecture across all store locations; partner with architecture and engineering teams to ensure decoupled, flexible infrastructure platforms; manage replacement cycle strategy and roadmap for assets at all store locations.
• Store Infrastructure & Operations Ownership:
  Ensure adoption and usage of Tiered Support Process and Help Desk tools; work with Incident Management group to monitor and manage the health of the stores; own performance and uptime of hardware and services (store hardware – PCs, servers, tablets, phones, credit card machines, etc.); store networking (LAN/WAN, SD‑WAN, firewalls); voice/telephony platforms (e.g., Ring Central or equivalent); edge infrastructure supporting SaaS POS and store systems;
  
  define and create operational and trend reporting aligned to SLAs, SLOs, and operational KPIs across all locations; maintain store resilience, including offline capabilities and failover strategies.
• Leadership & Team Management:
  Lead and develop 2 Product Owners (Tech Operations, Voice & Communications); set clear priorities, outcomes, and accountability for product teams; foster a product‑oriented mindset within infrastructure and operations domains.
• Cross‑Functional
  
  Collaboration:
  
  Partner with Retail Leaders and Strategy team; various networking teams; cybersecurity teams; store operations and field support; many 3rd‑party MSPs and other external vendors; align infrastructure capabilities with store experience, uptime needs, and…