IT Infrastructure Manager

Description

Johnson Health Tech is one of the world’s largest and fastest-growing fitness equipment manufacturers, delivering innovative solutions that help people live healthier lives. Through our award-winning portfolio of commercial and residential brands, we serve customers in more than 60 countries worldwide.

To delight and excite our customers through truly innovative products, unsurpassed quality, and best-in-class customer experience provided by a world-class organization.

Under the direction of the Senior Director of IT, the Manager, IT Infrastructure & Operations leads the infrastructure, cloud, network, and voice functions of IT Operations. This role is responsible for the reliability, security, scalability, and cost-effective delivery of enterprise technology services, while providing leadership to technical teams, managing cloud licensing and AI platforms, and ensuring effective support for business-critical systems across all company locations.

This is a supervisory position.

• Lead the design, implementation, support, and lifecycle management of enterprise infrastructure, cloud services, networks, telecommunications, and collaboration platforms.
• Ensure the reliability, availability, security, scalability, performance, and recoverability of technology services across all company locations.
• Develop infrastructure standards, roadmaps, documentation, and support models aligned with business and cybersecurity requirements.
• Drive automaton, standardization, modernization, and cost optimization initiatives.

• Manage enterprise software licensing and subscriptions, including Microsoft 365, Jira, Smartsheet, AI platforms, and other SaaS solutions.
• Administer enterprise AI solutions and establish governance practices related to licensing, access management, security, and responsible use.
• Oversee license administration, renewals compliance, budgeting, reporting, and cost optimization activities.

• Serve as the escalation point for major infrastructure, cloud, network, and voice incidents.
• Ensure compliance with established incident, problem, change, access, and disaster recovery standards.
• Monitor service performance and implement improvements that enhance system reliability, operational efficiency, and user experience.
• Maintain business continuity and disaster recovery capabilities for critical systems.

• Develop and execute infrastructure roadmaps, technology initiatives, upgrades, migrations, and system improvement projects.
• Manage relationships with vendors, service providers, and technology partners, including contracts, service levels, licensing, and performance expectations.
• Collaborate with business leaders and IT stakeholders to identify technology needs and deliver effective solutions.
• Maintain accurate technical documentation, system inventories, standards, and operational procedures.

• Lead and develop Infrastructure, Cloud, Network, and Voice teams by establishing priorities, performance expectations, and operational standards
• Manage and develop critical positions and teams supporting Cisco, Meraki, Ubiquiti, Uni Fi, Five9, and Nextiva.
• Coach, mentor, and develop team members while fostering a culture of accountability.
• Manage staffing, performance management, training, workload planning, and resource allocation
• Establish on-call schedules and ensure appropriate coverage for critical business systems.
• Foster a collaborative, accountable, service-oriented, and continuous-improvement culture.
• Perform all standard management responsibilities, including hiring, performance evaluations, terminations, disciplinary actions, documentation, employee development, and timecard approvals.

• Other projects as needed.

• Bachelor's degree in Computer Science, Information Technology, Management Information Systems, or a related field, or an equivalent combination of education and experience.

• 5+ years of progressively responsible experience in infrastructure, cloud, network, voice, systems engineering, or IT operations.
• 3+ years of people leadership managing technical teams, large group workloads, multiple business priorities, and employee development.
• Experience supporting multi-site enterprise environments and leading infrastructure projects, upgrades, migrations, and…