Experienced Information Systems Architect - Service

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance.

We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

The Advisor Information Systems Architect – Service Now is a senior-level technical leader responsible for designing, implementing, and governing enterprise-wide Service Now solutions. This role owns the architectural integrity of the platform, with a strong focus on integrations, CMDB alignment, and platform scalability. The Advisor collaborates closely with the Platform Architect, CMDB Admin, and cross-functional teams to ensure that Service Now capabilities align with business goals and ITSM best practices.

• Lead the design and evolution of the Service Now platform architecture, ensuring alignment with enterprise standards and business needs
• Define and enforce platform governance, including release management and security protocols
• Provide architectural solutions for integrating third-party tools into the corporate Service Now instance
• Design, document, and maintain the information architecture for the Service Now platform, ensuring it aligns with enterprise architecture and data governance standards.
• Lead the modeling and structuring of data within Service Now applications (e.g., ITSM, ITOM, CMDB, SAM, HAM, Sec Ops, VR, GRC, CSM).
• Partner with platform engineers, product owners, developers, and process owners to define data flows, integrations, and taxonomies.
• Evaluate and enforce naming conventions, data standards, and reference models across the Service Now environment.
• Guide the optimization of CMDB health, data integrity, and relationship modeling (CI class structures)

• Lead the design and evolution of the Service Now platform architecture, ensuring alignment with enterprise standards and business needs.
• Define and enforce platform governance, including release management and security protocols.
• Provide architectural solutions for integrating third-party tools into the corporate Service Now instance.

• Own all integrations between Service Now and external systems using REST/SOAP APIs, LDAP, and other protocols.
• Design and implement automated processes for populating the CMDB and managing service relationships.
• Collaborate with the CMDB Admin to ensure accurate dependency mapping of upstream and downstream services.

• Partner with project managers, business analysts, and IT support teams to gather requirements and deliver scalable solutions.
• Ensure that all integration and development efforts align with the Gainwell Service Now Platform team’s delivery expectations.
• Facilitate design authority meetings and provide consultative guidance to development teams.

• Develop and deliver SLA/KPI reports related to services and platform performance.
• Monitor how IT support teams leverage CMDB data and provide training as needed.
• Drive continual improvement of ITSM processes and platform capabilities.

• Bachelor’s Degree in Computer Science, Information Systems, Business Management, or a related discipline.
• 5+ years supporting ITSM processes.
• 3+ years of hands-on experience with Service Now platform development and discovery tools.
• 3+ years designing…