RMS System Manager - US Onsite

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

The North America Command Center Software Deployment, Managed & Support Services and Success organization team is dedicated to supporting public safety agencies worldwide. Our mission is to provide cutting‑edge technology and innovative tools, empowering customers to make faster, smarter, and safer decisions. Join our collaborative team to administer a wide range of public safety software products, making a direct impact on community safety.

Grow professionally, work with cutting‑edge technology, and be at the forefront of the public safety sector. Together, we can empower agencies to respond effectively and safeguard communities.

This role will be responsible for delivering on MSI’s Maintenance Agreement by coordinating with the local service provider in all maintenance activities. In addition, this person will be responsible for looking for and growing MSI’s role in providing additional services for this customer. The System Manager/Technical Consultant’s responsibilities include but are not limited to:
Manage and lead day to day activities in meeting MSI’s contractual commitments documented in the Maintenance Agreement with the customer.

Delivering on MSI’s Maintenance Agreement by coordinating with the local service provider in all maintenance activities. In addition, this person will be responsible for looking for and growing MSI’s role in providing additional services for this customer.

This position is subject to working in high security areas governed by the US Department of Justice's  Criminal Justice Information Services (CJIS) Security Policy  and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

• Manage and lead day to day activities in meeting MSI’s contractual commitments documented in the Maintenance Agreement with the customer
• Delivering on MSI’s Maintenance Agreement by coordinating with the local service provider in all maintenance activities. In addition, this person will be responsible for looking for and growing MSI’s role in providing additional services for this customer.
• Manage and lead our relationship with the local service partner Manage and lead our relationship with the customer Ensure that customer satisfaction goals are met both internally and with the customer Procure and coordinate any internal resources that may be needed Insures compliance with response/restoration time commitment Remotely diagnose system failure and facilitate call management as applicable Manage Emergency Service efforts and escalation procedures Reporting:
  Maintain accurate records and service history statistics Review service information and quality reports generated by system service database Monitor and report system availability metrics to the customer on a monthly basis Communicate user issues