Infrastructure Operations Operator; Sauda) EMEA; Norway

Infrastructure Operations Operator (Sauda)

EMEA;
Norway

Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility.

At Nscale, our Operations team plays a critical role in maintaining service availability, driving service reliability, and providing rapid responses to customer issues across our AI infrastructure.

We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you'll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you'll be contributing to building the technology that powers the future.

We are hiring an Infrastructure Support Operations Operator to support the day-to-day operation and reliability of Nscale's AI data centre infrastructure.

This is a hands-on technical operations role for an experienced operator who combines strong technical troubleshooting skills with excellent people and communication skills. You'll take ownership of operational issues, respond to incidents, support customers, and help ensure our infrastructure operates reliably and in line with agreed service levels.

You'll also take on broader responsibilities within the team, including supporting and mentoring junior operators, coordinating with vendors, and contributing to the continuous improvement of our operational processes and documentation.

This is a full-time, shift-based role that requires flexibility to participate in on-call support and work extended hours during critical incidents or high-demand projects. The role may also require approximately 25% travel to other Nscale data centres to support colleagues, operational projects, and training.

Support the day-to-day operation of Nscale's AI data centre infrastructure.

Monitor operational activities and ensure adherence to agreed Service Level Agreements (SLAs).

Troubleshoot hardware, software, networking, and infrastructure-related issues.

Take ownership of complex operational problems and drive them through to resolution.

Support the availability, reliability, and performance of mission-critical infrastructure.

Lead and support incident response activities, including troubleshooting hardware and software issues.

Assess operational issues, determine appropriate actions, and elevate complex problems when required.

Coordinate with internal engineering and infrastructure teams during critical incidents.

Contribute to root cause analysis and actions designed to prevent recurring issues.

Handle advanced customer support requests and technical escalations.

Work with internal teams to ensure customer-impacting issues are resolved effectively.

Provide clear and timely communication during operational incidents.

Maintain a strong customer service mindset while balancing technical and operational priorities.

Mentor and train junior operators, helping develop their technical and operational capabilities.

Share knowledge and operational best practices across the team.

Support colleagues in resolving complex technical issues.

Contribute to a culture of ownership, accountability, and continuous learning.

Coordinate with vendors for hardware replacements, maintenance, and technical support.

Support hardware installation, replacement, and break-fix activities.

Work with internal and external stakeholders to ensure infrastructure issues are resolved efficiently.

Contribute to the continuous improvement of operational workflows, processes, and procedures.

Create and maintain accurate operational documentation and runbooks.

Identify opportunities to improve efficiency, reliability, and consistency across data centre operations.

Support business-related infrastructure projects and operational improvement initiatives.

2+ years of experience in data centre operations, infrastructure operations, technical support, or a…