AI Business Analyst

Johnson Health Tech is one of the world’s largest and fastest-growing fitness equipment manufacturers, delivering innovative solutions that help people live healthier lives. Through our award-winning portfolio of commercial and residential brands, we serve customers in more than 60 countries worldwide.

To delight and excite our customers through truly innovative products, unsurpassed quality, and best-in-class customer experience provided by a world-class organization.

We are building an internal AI adoption program to help teams across the organization use AI tools more effectively in their daily work. The AI Business Analyst is the operational engine of that program: part BA, part administrator, part trainer, and part internal consultant. In this highly cross-functional role, you will work closely with Finance, Customer Service, Marketing, Operations, and Sales to identify opportunities, support workflows, maintain governance, and measure impact.

• Manage day-to-day operations of the AI tools adoption program, including access provisioning, tier management, and onboarding coordination
• Maintain and update the AI Prompt Library - reviewing submissions, testing new prompts, tagging, and publishing approved content
• Track training completion across teams and coordinate with the LMS administrator to ensure records are accurate
• Schedule and facilitate AI Office Hours sessions; summarize questions and common issues for IT leadership
• Maintain program documentation, including policy updates, FAQs, and workflow guides

• Assist in the delivery of AI Tools Intro training and use-case workshops for specific teams
• Develop supplemental training materials - job aids, quick-start guides, use-case walkthroughs - as new workflows are identified
• Build and maintain a library of worked examples: real prompts + outputs (sanitized) that illustrate effective AI use across business functions
• Serve as a first-line resource for employees with questions about how to use AI tools effectively and safely

• Partner with team leads to identify repetitive, high-volume tasks that are strong candidates for AI assistance
• Prototype and test AI-assisted workflows (using Claude and Claude Code), document results, and create guides for broader rollout
• Support web development and marketing teams in using Claude Code for landing pages, A/B test variants, and site work - acting as a liaison between technical and non-technical stakeholders
• Evaluate and test new AI tools or features as they become available; provide structured recommendations to IT leadership

• Monitor adherence to the AI Tools Governance Policy; flag potential violations for IT Security review
• Assist with incident documentation and initial triage when data handling issues are reported
• Support the quarterly access tier review process
• Contribute to policy updates as the program evolves and new use cases emerge

• Bachelor’s degree in Information Technology, Business Administration, or a related field.

• 3+ years of experience in a business analyst, program coordinator, IT operations, or related role
• Demonstrated experience using AI tools (ChatGPT, Claude, Copilot, or similar) in a professional setting
• Strong written communication skills - able to write clear, audience-appropriate documentation and training materials
• Comfortable working across departments and translating between technical and non-technical audiences
• Organized and self-directed; able to manage multiple work streams without close supervision
• Proficiency with standard productivity tools (Microsoft 365 or Google Workspace, project tracking…