Director, Retail Media - Business Operations & Self Service

Job Description:

We are looking for a detail-oriented, strategic, and technically minded Director for our Retail Media Operations team to lead business and self-service operations of a retail media network. This position acts as a subject matter expert for internal stakeholders and client partners and serves as a key point of contact for cross-functional disciplines (Strategy, Creative, Media, Analytics, etc). They’re responsible for the development and management of frameworks to steer and monitor self-service program progress and success.

You will report to the Group Director, Retail Media.

• Designing and championing innovative self-service strategies and campaigns that deliver against the client’s goals and drive accountable business results
• Overseeing all aspects of self-service campaign execution, optimization, and delivery of campaigns
• Troubleshooting operational issues and escalating complex problems appropriately
• Maintaining documentation and operational standards
• Lead self-service implementation, including:
• Coordinating with technology vendors, internal stakeholders, and end-users on tool rollouts
• Testing and validating new tools before team-wide implementation
• Creating and maintaining training documentation and process guides for new tools
• Ensure accuracy and compliance in retail media operations, including:
• Monitoring campaign setup and delivery against operational standards
• Conducting quality assurance checks on campaign details, audiences, and assets
• Ensuring compliance with platform requirements and client specifications
• Tracking and reporting on operational KPIs and metrics
• Collaborate across teams to drive operational excellence, including:
• Working with planning, execution, and analytics teams to support operational needs
• Participating in cross-functional discussions on operational improvements
• Supporting the development of operational playbooks and standards
• Gathering feedback from teams to inform operational enhancements
• Demonstrate strong communication and organizational skills, keeping stakeholders informed on operational issues, tool implementations, and process updates

• -7+ years of experience in digital media strategy, digital media agency and/or media vendor/ad technology platform (ideally self-service)
• -Knowledge of:
  Self-service media buying Retail media network platforms (Amazon Ads, Walmart Connect, Target+, Microsoft Advertising) Campaign setup, trafficking, and activation processes Retail media operational workflows and requirements
• -Demonstrated project management capabilities, with ability to:
  Manage projects from planning through execution Track timelines, deliverables, and dependencies Coordinate across multiple stakeholders
• -Operational mindset with:
  Attention to detail and focus on accuracy Ability to manage multiple projects and priorities Drive to improve efficiency and eliminate bottlenecks
• -Understanding of retail media operations, platform requirements and campaign trafficking best practices
• -An entrepreneurial spirit, desire to "change the game", a self-starter, and thinks outside of the box
• -Strong quantitative and analytical skills, including an analytic and fact-based approach to problem-solving
• -Technical aptitude and willingness to learn new platforms, tools, and systems quickly
• -Keen troubleshooting and problem-solving abilities, particularly as they relate to retail media operations and technical issues
• -Bachelor's degree from an accredited college or university (or equivalent professional experience)

The annual salary range for this position is $99,500 -$145,000. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.

Benefits…