IT Infrastructure Support Technician

IT Infrastructure Support Technician (On-Site)

Location:

Mineral Point, WI (Supporting Mineral Point, Stoughton, and Janesville Sites)

Job Type: Full-Time | Exempt

Pay Rate: $31.80/hour

Schedule:

100% On-Site

Are you a hands-on IT professional who enjoys solving technical challenges, supporting end users, and maintaining critical infrastructure? We're seeking a IT Infrastructure Support Technician to support technology operations across multiple manufacturing facilities. In this highly visible role, you'll be the go-to resource for desktop support, networking, server assistance, and infrastructure reliability, helping ensure seamless operations in a fast-paced production environment.

This is an excellent opportunity for someone who thrives in a customer-facing IT role and wants to expand their experience across desktop support, networking, server administration, and manufacturing technology.

• Provide desktop support, imaging, hardware deployment, and troubleshooting for end users.
• Support printers, workstations, laptops, and peripheral devices.
• Monitor and maintain data closet equipment, servers, UPS systems, and network infrastructure.
• Assist with server setup, upgrades, maintenance, and operational support.
• Monitor site technology health and proactively identify and resolve issues.
• Perform software installations, patching, agent deployments, and incident troubleshooting.
• Assist with network cabling projects, cable runs, and cable termination best practices.
• Document network infrastructure changes, IDF updates, and port mappings.
• Coordinate and escort third-party vendors performing maintenance on IT systems.
• Support multiple manufacturing locations while serving as a trusted technology partner to plant personnel.
• Foster strong communication between plant operations and IT teams to ensure adherence to technology standards and best practices.

• Windows XP through 11, and server 2008 through 2019
• Familiarity with antivirus systems, Active directory, and basic windows security settings
• Have a basic understanding of network infrastructure including TCP/IP, switching, and common network devices.
• Proficiency with common IT software such as MS OFFICE, Telnet/Putty clients, remote desktop, and Cummins online tools (Teams/SharePoint) is required. This also involves utilizing imaging software for computer backup and recovery.

• Bachelor degree in computer science or related field or equivalent
• Training/Education required 8-10 years customer service related experience required Responsibility level

• Strong ability to work independently and effectively manage time.
• Strong mentoring skills with the ability to provide guidance, support, and constructive performance feedback.
• Strong knowledge of circuit boards, processors, electronic equipment, and computer hardware/software.
• Strong knowledge of computer software, including:
  • Configuration management software
  • Desktop communications software
  • Operating system software
  • Internet directory services software

• Instruct and assign staff to provide technical support to designers, marketing and sales teams, suppliers, engineers, and other stakeholders throughout the product development and implementation process.
• Assign and oversee the testing and verification of hardware and supporting peripherals to ensure compliance with specifications and requirements.
• Oversee the build, testing, and modification of product prototypes using physical working models or computer-simulated theoretical models.
• Direct staff to analyze user needs and recommend appropriate hardware solutions.
• Lead and coordinate the activities of technicians, engineering designers, and other technical support personnel as needed.

• Me…