User Experience Researcher

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UX Strategist
- Digital Experience Diagnostician

A MAJOR TECH FIRM CLIENT is seeking an experienced UX Strategist with exceptional diagnostic capabilities to join the digital transformation team. In this role, you'll leverage your expertise in low-code/no-code platforms and content management systems to identify underlying user experience challenges and develop innovative solutions for clients across multiple industries.

Key Responsibilities

• Digital Experience Diagnostics:
  Conduct comprehensive assessments of client digital ecosystems to identify underlying UX issues that may not be immediately apparent to stakeholders
• Low-Code/No-Code Solution Architecture:
  Design and implement user-centered solutions using platforms like Webflow, Bubble, Wix, Shopify, or similar tools to rapidly prototype and deploy improvements
• CMS Strategy & Implementation:
  Evaluate, recommend, and configure content management systems (Word Press, Drupal, Contentful, etc.) that align with client business objectives and user needs
• Research Leadership:
  Design and execute mixed-method UX research studies including contextual inquiry, usability testing, and analytics analysis to uncover hidden pain points
• Stakeholder Alignment:
  Facilitate workshops and collaborative sessions to build consensus around problem definitions and solution approaches
• Measurement Framework Development:
  Create KPI frameworks to validate solution effectiveness and demonstrate ROI

Qualifications

• 5+ years of experience in UX strategy, service design, or digital transformation roles
• Demonstrated expertise with multiple low-code/no-code platforms and CMS systems
• Strong portfolio showcasing diagnostic approaches and problem-solving methodologies
• Experience conducting heuristic evaluations and usability assessments
• Excellent facilitation skills for stakeholder workshops and collaborative sessions
• Ability to translate complex technical concepts into clear business value propositions
• Bachelor's degree in Human-Computer Interaction, Information Architecture, Design, or related field (Master's preferred)

Desired Skills

• Experience with design systems implementation and governance
• Knowledge of accessibility standards and inclusive design principles
• Familiarity with data visualization tools for presenting research insights
• Background in change management or organizational psychology
• Experience in agile or lean UX methodologies

• Seniority level
  
  Mid-Senior level

• Employment type
  
  Contract

• Job function
  
  Engineering, Information Technology, and Research
• Industries Technology, Information and Media, Information Services, and IT Services and IT Consulting

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Medical insurance

Vision insurance

401(k)

Disability insurance

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Texas, United States $-$ 2 weeks ago

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