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Information Technology Support Specialist
Job in
Town of New Holstein, Calumet County, Wisconsin, USA
Listed on 2026-10-14
Listing for:
LHH
Full Time
position Listed on 2026-10-14
Job specializations:
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IT/Tech
IT Support, Systems Administrator, Cybersecurity
Job Description & How to Apply Below
We are seeking a skilled, hands-on, and solutions-oriented IT professional to support, maintain, and enhance our organization's technology infrastructure across both office and shop-floor environments. This role involves troubleshooting hardware and software issues, managing networks, supporting end-users across departments, and ensuring uptime and reliability of systems critical to production, engineering, and business operations. Cybersecurity, cross-functional collaboration, and responsiveness are key to success in this role.
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- Provide responsive technical support to employees across departments, including production, engineering, and administration.
- Install, configure, and maintain computer systems, servers, and network devices.
- Support manufacturing systems such as ERP, MES, and CAD/CAM integrations.
- Manage network infrastructure, including switches, access points, and industrial connectivity.
- Monitor system performance and troubleshoot issues to ensure optimal operation.
- Collaborate with Engineering and Operations to support data collection, automation, and software connectivity initiatives.
- Assist with onboarding/offboarding users, managing permissions, and maintaining IT asset inventory.
- Maintain data backups and disaster recovery plans.
- Ensure compliance with IT policies and cybersecurity best practices.
- Collaborate with vendors and service providers for hardware/software procurement and support.
- Document IT procedures, configurations, and troubleshooting steps for internal knowledge base.
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field.
- 2+ years of experience in IT support, preferably in a manufacturing or industrial setting.
- Proven experience in systems administration or network management.
- Proficiency with Windows operating systems and Microsoft 365.
- Familiarity with networking protocols, firewalls, and VPNs.
- Experience with Cisco Hardware (Switches, Routers)
- Experience with Palo Alto Firewalls
- Experience with HP Hardware (Servers / SAN, etc)
- Experience with VM Environments (VMware)
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