DMIS Site Manager

We are a leading company in the wireless broadband communications industry looking for talented professionals with a winning attitude.

Take overall responsibility for daily IT operations and service availability at the manufacturing site.

Ensure stable and reliable operation of IT infrastructure, network, servers, endpoints, communication systems, and business applications.

Monitor system performance and availability, proactively identify potential issues, and take corrective actions before they impact business operations.

Establish and maintain standard IT operation procedures, maintenance schedules, monitoring mechanisms, and escalation processes.

Ensure critical IT services are properly supported during production operations and applications, including ERP, MES (SFCS), WMS, QMS, production reporting, and related systems.

Implement and enforce corporate IT security policies and standards at the manufacturing site.

Lead and manage the site MIS/IT operations team and ensure adequate daily IT support coverage.

• Proven experience in IT infrastructure, network, endpoint, system/application support, and IT service management.
• Experience supporting manufacturing operations and production-critical IT systems is highly preferred.
• Familiarity with ERP/MES/WMS/QMS or other manufacturing applications is an advantage.
• Experience in IT service management, including Incident Management, Problem Management, Change Management, and Service Request Management.
• Experience managing IT vendors, service providers, and outsourced support.
• Strong communication and coordination skills, with the ability to work effectively with both technical and non-technical users.
• 5+ years of experience in IT/MIS manager/operation, preferably within a manufacturing or factory environment.

Primary Working

Location:

Texas, United States

Bachelor - Information Engineering, Computer Science or related science and engineering

Architectural Leadership, Availability Management, Business Process Management (BPM), Incident Response Management, Information Security Management System (ISMS), Information Technology Infrastructure Library (ITIL), IT Asset Management (ITAM), IT Service Management (ITSM), Problem Management, Resource Management, Service Improvement Planning

WNC established in 1996, specializes in the design, development, and manufacturing of cutting-edge communications products. WNC also offers comprehensive technical support in RF antenna design, software design, hardware design, mechanical design, system integration, user interface development, and product testing and certification.

Headquartered in Taiwan's Hsinchu Science Park, WNC has established an overseas presence in the US, the UK, Germany, Japan, China, and Vietnam. These sites together offer complete solutions and local support for customers worldwide.

WNC's technical expertise encompasses applications from broadband, multimedia, and the IoT to wireline and wireless communications, with a product scope covering solutions in network communications, network infrastructure, home automation, and advanced driver-assistance systems (ADAS).

WNC has established itself as a company with a solid, robust culture built upon the core values of fundamentals advocacy, team cohesion, customer trust, and value creation.

We have also established a comprehensive talent cultivation system that ensures a great work experience at WNC through digital transformation, employee learning & development programs, recruitment and compensation strategies and friendly workplace initiatives.

We have also been implementing a learning organization initiative to encourage employees to adopt a mindset of always striving to better yourself.

At WNC, you will receive the resources you need to enhance your cross-disciplinary skills and open up new possibilities for your career!

In today's interconnected world, our goal is to make WNC a leading company in the field of network communications technology integration.

Come join us and work together to create positive connections and interactions as well as a harmonious, sustainable society for all.