IT Help Desk Technician
Job in
Town of Texas, Marathon County, Wisconsin, USA
Listed on 2026-10-14
Listing for:
Thompson Global IT & CyberSecurity LLC
Full Time
position Listed on 2026-10-14
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support, Computer Repair / Support
Job Description & How to Apply Below
Job brief
We are looking for a competent
Help desk technician
to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.
An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
The goal is to create value for clients that will help preserve the company's reputation and business.
Requirements- Proven experience as a
help desk technician
or other customer support role - Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
- BSc/BA in IT, Computer Science or relevant field
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