Early Career Consult Program – Network Support Associate

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As a Network Support Specialist, you will help ensure the availability, performance, and security of enterprise network environments. Working in a complex, multi-vendor environment, you will be responsible for monitoring, maintaining, troubleshooting, and supporting network infrastructure that enables business-critical operations. You will collaborate with engineers, service teams, and customers to resolve issues, implement changes, and continuously improve network reliability and performance.

• Monitor and manage network performance, availability, and operational health.
• Troubleshoot network connectivity, performance, routing, switching, and configuration issues.
• Support the installation, configuration, and maintenance of network hardware and software.
• Execute routine network changes and participate in change management and review processes.
• Maintain and support secure network connectivity, including VPN and WAN technologies.
• Investigate network incidents, perform root-cause analysis, and implement corrective actions.
• Gather diagnostic information and elevate complex issues to senior engineering teams when needed.
• Support network-security policies and help identify and address security risks and vulnerabilities.
• Document network configurations, troubleshooting activities, operating procedures, and recurring issues.
• Provide technical support and communicate status, impact, and resolution updates to customers and stakeholders.
• Identify opportunities to improve network operations, reduce repeat incidents, and enhance service quality.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

• Foundational experience supporting enterprise network environments with routing and switching technologies.
• Working knowledge of network protocols, addressing, traffic flow, and connectivity principles.
• Ability to monitor and manage network availability, performance, and capacity.
• Experience troubleshooting network performance, connectivity, and configuration issues.
• Familiarity with WAN technologies, VPNs, and secure network connectivity.
• Understanding of network security concepts, risks, and vulnerabilities.
• Ability to install, configure, and support network devices and infrastructure components.
• Foundational experience handling network incidents, service requests, and operational support activities.
• Strong analytical and problem-solving skills with the ability to isolate and diagnose issues.
• Experience documenting configurations, procedures, and troubleshooting activities.
• Strong communication and customer support skills.
• CCNP certification or equivalent networking knowledge.
• Familiarity with ITIL processes and operational best practices.

• Experience with BGP and advanced routing technologies.
• Experience with Software Defined Networking (SDN), including Cisco ACI.
• Experience supporting network security technologies such as Check Point or Cisco Firepower firewalls.
• Experience with F5 load balancers, NSX, or other advanced infrastructure technologies.
• Expe…