Desktop Technician - BIA

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Full Time Professional Port Hall, , US

3 days ago Requisition

Salary Range: $50,000.00 To $54,000.00 Annually

Wichita Tribal Enterprises, a subsidiary of Quivera Enterprises, LLC, is seeking an experienced Desktop Technician III to provide advanced technical support for end-user computing environments supporting federal government operations.

The Desktop Technician III is responsible for the installation, configuration, maintenance, and troubleshooting of desktop systems, laptops, mobile devices, network connectivity, and enterprise software applications. This position provides Tier II/III technical support, resolves complex technical issues, and ensures the reliable operation of IT systems and equipment.

The successful candidate will demonstrate strong technical troubleshooting capabilities, exceptional customer service, and the ability to work independently with minimal supervision in a fast-paced, mission-driven environment. All work must comply with applicable federal cybersecurity requirements, organizational IT policies, and established service-level agreements (SLAs).

Provide Tier II/III technical support for desktops, laptops, mobile devices, printers, scanners, and associated peripherals.

Install, configure, maintain, and troubleshoot computer hardware, operating systems, and enterprise software applications.

Support and maintain Microsoft Windows operating systems within enterprise IT environments.

Diagnose and resolve network connectivity issues involving Local Area Networks (LANs), servers, network switches, and related infrastructure.

Provide technical assistance for Microsoft Office Suite, Google Workspace, Gmail, and other standard business applications.

Support specialized applications, including Geographic Information Systems (GIS), AutoCAD, and other mission-critical software.

Perform system imaging, software installations, deployments, upgrades, patch management, and hardware replacements.

Troubleshoot complex technical issues, identify root causes, and implement appropriate corrective actions.

Document technical incidents, service requests, troubleshooting activities, and resolutions within designated IT ticketing systems.

Monitor and respond to assigned service requests in accordance with established SLAs and performance standards.

Escalate unresolved technical issues and collaborate with network, systems administration, cybersecurity, and other IT support teams.

Ensure IT systems and support activities comply with organizational cybersecurity policies, federal security requirements, and applicable technical standards.

Provide technical guidance, end-user training, and assistance with IT systems, applications, and best practices.

Maintain accurate technical documentation, troubleshooting procedures, and knowledge base articles.

Assist with IT asset management, equipment inventory, hardware deployment, and lifecycle replacement activities.

Identify opportunities for process improvements, standardization, and increased efficiency in technical support operations.

Perform all assigned duties in accordance with applicable National Institute of Standards and Technology (NIST) Special Publication 800-53 security and privacy controls.

Support compliance with the Federal Information Security Modernization Act (FISMA) and applicable federal cybersecurity policies.

Follow established security procedures for system access, authentication, endpoint protection, configuration management, and vulnerability remediation.

Assist with implementing security updates, patches, and approved system configurations.

Identify and report potential cybersecurity incidents, vulnerabilities, and unauthorized system activities in accordance with established procedures.

Maintain the confidentiality, integrity, and availability of government information systems and sensitive data.

Strong technical knowledge of desktop and laptop hardware, mobile devices, printers, scanners, and peripheral equipment.

Proficiency in installing, configuring, maintaining, and troubleshooting Microsoft Windows operating systems.

Working knowledge of LAN connectivity, network troubleshooting, servers, switches, and basic networking protocols.

Experience supporting Microsoft Office Suite, Google Workspace, and enterprise…