Mac Desktop Support Technician_Onsite

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing.

We are seeking a hands-on Mac Desktop Support Technician to provide onsite desk-side support across the enterprise. This role will help strengthen Mac-focused support capabilities while supporting day-to-day operations and a significant laptop and device refresh initiative in a mixed Mac and Windows environment.

• Provide onsite desk-side support for employees across the enterprise, delivering responsive and professional end-user assistance.
• Diagnose and resolve hardware, software, operating system, peripheral, connectivity, and general end-user issues.
• Support macOS devices while also troubleshooting and maintaining standard Windows laptops and desktops.
• Assist with laptop and endpoint deployment, replacement, setup, configuration, testing, and refresh activities.
• Prepare devices for employees, including required applications, accessories, connectivity, and endpoint settings.
• Support equipment swaps and replacements while helping ensure a smooth handoff and minimal disruption to the user.
• Manage ticket-based operational work, including prioritization, status updates, resolution notes, and accurate closure documentation.
• Escalate complex or unresolved issues to the appropriate technical teams and collaborate through resolution.
• Maintain accurate asset and device information and contribute to repeatable support and refresh documentation.
• Provide post-deployment assistance and resolve issues identified after device setup or replacement.

• Hands-on experience providing desktop, desk-side, field, or endpoint support in a professional environment.
• Practical experience troubleshooting Mac hardware, macOS, applications, user profiles, peripherals, and connectivity issues.
• Experience supporting Windows desktops and laptops in a mixed-device environment.
• Experience with laptop deployment, imaging or provisioning, device refreshes, equipment replacement, or workstation setup.
• Working knowledge of ticketing or IT service management processes, including clear documentation of troubleshooting and resolution steps.
• Strong customer service, communication, problem-solving, and organizational skills.
• Ability to work independently while coordinating effectively with broader infrastructure, endpoint, and service desk teams.

• Enterprise Mac support experience, particularly in an environment with a sizable Mac population.
• Experience with Mac management or deployment platforms such as Jamf Pro, Microsoft Intune, Apple Business Manager, Mosyle, or Kandji.
• Familiarity with endpoint encryption, device enrollment, software distribution, and enterprise security requirements.
• Experience with asset tracking and ticketing platforms such as Service Now, Jira Service Management, Remedy, Fresh service, or a comparable system.
• Experience supporting executives, developers, creative teams, or other users with specialized Mac workflows.
• Relevant certifications such as CompTIA A+, Apple device support credentials, Jamf certifications, or Microsoft endpoint certifications.

• Users receive timely, courteous, and effective onsite support.
• Mac and Windows incidents are resolved using a structured troubleshooting approach and documented accurately.
• Device refresh and replacement work is completed consistently, with equipment tested and ready for use.
• Issues are owned through resolution or transferred with clear context to the correct escalation team.
• The technician helps expand practical Mac support depth across the organization.

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Company Profile:
Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business…