Information Technology Support Specialist

The IT Support Specialist will support and maintain in-house computer desktops, laptops and peripherals. This position also will be required to be available for regularly scheduled, rotational periods for On Call. This position assists users with the technology resources necessary to perform their business tasks, which includes but is not limited to Windows Operating System, MS Office Products, PC’s, printers, Cisco phone system, and mobile electronic devices;

support and maintain in-house computer desktops, laptops and peripherals. This includes new user setup, installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment, while ensuring optimal workstation and network performance. This position helps research and solve high-level issues. The person will also be trained as backup to the Admin Asst. and Network Tech. Considerable independent judgment and discretion are required in dealing with unusual circumstances as well as confidential personnel matters.

The individual will troubleshoot problem areas in a timely and accurate fashion, and provide end-user training and assistance where required. This position falls under the supervision of the IT Director, however the vast amount of functions are performed independently.

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be assigned or required.

• Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs.
• Support development and implementation of new computer projects and new hardware installations.
• Aid in the development of business continuity and disaster recovery plans, maintain current knowledge of plan executables, and respond to crises in accordance with business continuity and disaster recovery plans.
• Conduct research on computer products in support of PC procurement and development efforts.
• Evaluate and recommend hardware products for purchase.
• Recommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs.
• Maintain county website: support department changes, monitor ADA compliance.
• Provide training and support to, end users and staff on computer operation and other issues.
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstation hardware, networked peripheral devices, and networking hardware products.
• Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.
• Oversee third-party support and PC equipment vendors.
• Document and Maintain lists of licenses and renewal dates.
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstation hardware, software, networked peripheral devices, cabling, and networking hardware and software products.
• Maintain servers, including e-mail, print and backup servers and their associated operating systems, software and security.
• Receive and respond to incoming calls, pages, and/or e-mails regarding network connectivity problems.
• Assist with system backups and recovery.
• Backup to Admin Asst. Duties i.e. Invoicing, Agenda & Minutes.
• Be trained as Backup for Network Technician.
• Other duties as assigned by IT Director.

• Active Directory and Group Policy.
• Technical knowledge of network protocols, PC hardware and software.
• Hands-on hardware troubleshooting experience.
• Working technical knowledge of windows operating systems, and standards.
• Ability to operate tools, components, and peripheral accessories.
• Able to read and understand technical manuals, and procedural documentation.
• Ability to conduct research…