Customer Success Manager; m​/w​/d

You are a strong communicator, think analytically, and keep customer relationships on track even in challenging situations? If customer focus, ownership, and escalation management are your strengths, then become part of our Customer Success Management team at Anexia! In this role, you will manage a defined portfolio of existing customers in a structured way during ongoing operations and act as the central point of contact between the customer and our internal teams.

• Professional, transparent customer communication (including service reviews and development meetings) and leading communication during incidents and critical outages (including root cause analyses)
• Monitoring and ensuring compliance with the SLA, KPI, and support requirements specified in customer contracts
• Analyzing performance and contract metrics and preparing clear, meaningful performance reports (SLA, KPI, support metrics)
• Analyzing customer satisfaction, identifying and managing customer risks early, and implementing lasting improvements following complaints and escalations
• Ensuring accurate billing of services in line with contract terms
• Helping shape and improve processes as part of our continuous improvement process (CIP)

• Completed technical education (HTL, university of applied sciences, or university) or an equivalent qualification in IT
• Technical understanding of infrastructure services, ideally with experience in cloud solutions and hosting
• Strong communication skills and the ability to stay calm and confident when dealing with conflicts, escalations, and complaints
• Customer and business focus, and a strong sense of responsibility
• Experience in defining, monitoring, and reporting on SLAs and KPIs (e.g., using Excel or BI tools)
• Knowledge of incident and service management in an ITIL context is an advantage
• Excellent command of German and English, both written and spoken

An environment where you can take ownership, contribute your ideas and build sustainable solutions with experienced colleagues.

from € 75,000 gross/year

At Anexia well-being is defined by six categories we keep up to date – to match the zeitgeist and the needs we identify while working on the job. Great work deserves great conditions. Our benefits are a vital part of that – not perks, but infrastructure. Providing balance & sparking inspiration.

• DEVELOPMENT
• MENTAL HEALTH
• EQUIPMENT
• CELEBRATIONS
• FLEXIBILITY
• RETREATS

Grow with us and level up. Programs and spaces to keep learning and developing. Profit from our Anexia Academy to level up your knowledge & skills.

Wellbeing is genuinely important — from sports events to professional counseling via Instahelp to stay balanced, focused and ready for the tasks.

Perfectly prepared for your tasks — the current standard of technology and all the tools you need. Modern Equipment from Lenovo and Apple is awaiting you.

New joiners, birthdays, anniversaries — if there's an occasion, we appreciate moments we grow as a team because we love celebrating together.

Flexibility in hours, places — even when it comes to your pets. We offer several working setups — remote, hybrid, or office-based — depending on where you live.

We celebrate wins together, support one another, and build something bigger than ourselves. Once or twice a year we leave the day‑to‑day to focus on next steps.

From Austria, we work with teams and data centres around the world.

International companies have relied on our expertise since 2006.

We love to build value through technology to unlock new possibilities for more digital sovereignty. It is ambitious, and…