Manager, Operations Support

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Develop, implement, and maintain consistent Operations standards and best practices in support of NRG’s objectives

• Demonstrate leadership by aligning yourself with and fully supporting company and departmental goals
• Conduct plant site assessments and gap closure to drive the consistent implementation of Conduct of Operations and related Operations standards across the fleet
• Assess Operations activities, identify potential corrective actions, monitor corrective actions for effectiveness, and report findings to Plant and Regional Management
• Champion the Incident Management Process for operations-related incidents, review investigations, track status, and ensure investigations comply with standards
• Utilize Intelex, monitor status of corrective actions and report findings to Plant and Regional Management
• Develop and maintain a strong working relationship with Plant Operations senior leadership, Plant Managers, and Operations Managers
• Lead periodic fleet-wide Operations team calls, sharing best practices and lessons learned
• Develop written documents to improve operations standards as required (procedures, assessments, required reading, etc.) and assist with implementation at plants
• Lead investigations as needed and prepare written reports
• Ability to immediately elevate discovery of unsafe and non‑compliance situations to senior leadership
• Ability to accept short‑term assignments in interim leadership roles as needed
• Develop, implement, and deliver annual Conduct of Operations training
• Participate/lead in Plant Operations training initiatives such as Conduct of Operations 101, Manager 101, Plant Manager 101, Plant Manager Technical Training, Frontline Leadership, etc.

• Work overtime and non‑standard working hours as directed
• Ability to travel to plants as needed – Up to 50% travel
• Always possess a valid Driver’s License
• Require wearing personal protective safety equipment
• Minimum 10 years’ experience in power plant operations
• Minimum 2 years’ experience in Plant Operations Management
• Experience using a personal computer and standard business software

• Excellent communication skills: including strong oral and writing skills, and the ability to effectively listen as well as a willingness to voice opinions and offer solutions
• Strong analytical and problem‑solving skills with careful attention to detail, accuracy, and precision; candidates must demonstrate unquestionable trust, superior performance, and commit to highest standards of quality and integrity
• Strong interpersonal skills with the ability to deal with a wide variety of people with tact, courtesy, and professionalism
• Ability to effectively communicate to all levels of the NRG organization from bottom to top
• Ability to effectively make presentations to large groups of people as well as impactfully working one on one
• Ability to establish and maintain a positive and professional working relationship with all individuals
• Ability to read, create, and follow written policies, procedures, and checklists
• Ability to read, write, and understand English
• Ability to learn state/region‑specific bargaining unit agreements
• Knowledge of electrical generating industry operating standards
• Knowledge and use of Human Performance principles and error reduction tools
• Knowledge of applicable safety and environmental regulations in industrial environments
• Strong working knowledge of NRG LOTO, Confined Space, and Conduct of Operations processes
• Ability to complete tasks on time without direct supervision
• Ability to meet short deadlines and turn around information with high quality
• Comprehensive knowledge and strict adherence to NRG business practices, procedures, and principles
• Positive attitude, supportive to colleagues, and acts as a change…