Supervisor Sales Administration

Location: City of Pewaukee

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The Supervisor of the Sales Administration provides direct leadership, guidance, and training for the Sales Coordinators. The purpose of this team is to support our customers and sales team members by taking on administrative tasks, allowing the sales team more time to sell and ensuring customer needs are met accurately and expediently. The supervisor monitors coordinators’ activities to surface opportunities for coaching and development to drive continuous improvement in quality, customer experience, and overall departmental success.

The supervisor maintains awareness of daily operational needs of the department through various reporting mechanisms and works with department leaders/key stakeholders to optimize efficiencies of processing administrative duties not tied to revenue generated tasks.

Major Responsibilities Selects, coaches, and develops staff. Sets clear expectations to inspire and motivate the team. Manages performance- recognizing achievement, providing feedback, and administering progressive discipline when necessary.

Provides day-to-day oversight to the Sales Coordinators, by assisting with troubleshooting situations. Provides coaching, feedback and mentoring as necessary to ensure sales objectives and exceed customer expectations.

Sets team metrics, monitors team performance, and sets clear expectations for team leads in team member coaching.

Assists with new hire interview process and provides on-the-job orientation to new Sales Coordinators.

Acts as a process ownership, partnering with Sales Operations to identify needs and requests for Salesforce improvement

Identifies opportunities for continuous improvement

Escalates concerns to senior leaders

Assists representatives with their development plans and develop their customer service skills and product knowledge

Develops process documents/procedures for topics that are unclear or have changed.

Act as a liaison between partner teams and departments

Meets with partner teams to discuss and align on best practices for Salesforce case management, quality assurance expectations, SLAs, and other like processes

Handles escalated calls or issues and work with appropriate teams as a liaison when necessary

Develops and grows relationships with key customers/ stakeholders, acting on new information and monitoring customer satisfaction.

Minimum

Job Requirements Education Associate 's degree or equivalent work experience

Work Experience3 years progressive work experience in an Inside Sales and/or Customer Service environment2 years’ experience leading or mentoring teams, developing people, or organizing tasks

Knowledge / Skills / Abilities Excellent verbal and written communication skills

Excellent presentation and customer service skills

Excellent problem-solving skills

Continuous improvement mindset

Ability to evaluate a situation objectively and review situations in a supportive and empathetic manner

Ability to work independently with a high attention to detail

Knowledge of SAP or equivalent ERP system

Knowledge of Salesforce or equivalent CRM system

Ability to build relationships and earn trust

Ability to influence employees to collaborate and achieve goals as a group

Strong conflict management and resolution skills

Knowledge of how to manage process and strategic plans

Knowledge of Microsoft Office products with an emphasis in using excel spreadsheets

Preferred

Job Requirements Education Bachelor ’s Degree Work Experience Previous experience…