Assistant Executive Director

Assistant Executive Director

Heritage Senior Living Elm Grove

Lead With Purpose. Support Your Team. Help Make Our Community Feel Like Home.

Are you a senior living professional ready to take the next step in your leadership career?

Heritage Senior Living is seeking an organized, compassionate, and motivated Assistant Director to help lead the day-to-day operations of our community.

Working alongside the Executive Director, you'll have the opportunity to make an impact across nearly every area of community operations—from resident experience and employee leadership to regulatory compliance, staffing, marketing, and financial administration.

This is an excellent opportunity for an emerging senior living leader who wants to broaden their operational experience and continue developing toward future Executive Director leadership opportunities.

Reporting to the Executive Director, the Assistant Director helps oversee community operations and works collaboratively with clinical, life enrichment, culinary, housekeeping, marketing, and other departments to provide an exceptional experience for residents, families, employees, and visitors.

Support Community Operations

• Partner with the Executive Director in the overall day-to-day operation of the community.
• Help coordinate operations across clinical, life enrichment, culinary, housekeeping, marketing, and other departments.
• Serve as a visible and approachable leader for residents, families, employees, and visitors.
• Help identify operational concerns and develop practical solutions.
• Assist with maintaining a safe, organized, welcoming, and well-operated community.
• Step in to provide leadership and operational support when the Executive Director is unavailable or as assigned.
• Help ensure community policies, procedures, and operational standards are consistently followed.

Lead & Develop Employees

• Participate in recruiting, interviewing, hiring, onboarding, training, supervision, and development of employees.
• Assist with supervising caregivers/CNAs, housekeepers, and other assigned team members.
• Help develop employee schedules based on resident and operational needs.
• Provide employees with coaching, feedback, and direction.
• Assist with performance management and corrective action when appropriate.
• Coordinate and manage the employee performance appraisal process as assigned.
• Conduct or participate in staff meetings, in-service education, and new-hire orientation.
• Promote accountability, teamwork, communication, and a positive workplace culture.
• Help ensure staffing levels support resident needs and quality service.

Support Resident & Family Experience

• Build positive relationships with residents and families.
• Meet with prospective residents and families to help determine whether community services can appropriately meet their needs.
• Help ensure required resident information and documentation are completed prior to move-in.
• Partner with the Director of Nursing and Executive Director to support systems for resident care, wellness, and life enrichment.
• Maintain awareness of community healthcare resources that may support resident needs.
• Visit with residents throughout the community, including during meals.
• Respond to resident and family questions or concerns promptly and professionally.
• Promote a resident-centered environment that respects dignity, independence, choice, and quality of life.

Maintain Regulatory & Operational Compliance

• Assist with regulatory compliance for applicable Independent Living, RCAC, and CBRF operations.
• Maintain working knowledge of applicable Wisconsin senior living requirements.
• Assist with workplace safety and compliance responsibilities, including OSHA, workers' compensation, and applicable safety documentation.
• Maintain organized records related to…