General Manager

We’re looking for motivated, engaged people to help make everyone’s journeys better.

Reporting to the Managing Director, this position manages and directs the operation of the airline catering units or “flight kitchens” with gross revenues of $60+ million and direct and indirect headcount of 700+ employees. This position is responsible for providing full leadership and operational accountability for the units performance and P&L achievement. Further accountability would consist of all unit compliance requirements surrounding Health & Safety, Security and Customs responsibilities as well as people development.

• $215,000- $220,000 /Per Yea
• This position is eligible for incentive pay of 20% of the annual base salary, dependent upon successful attainment of company, team, and individual goals

• Paid time off
• 401k, with company match
• Company sponsored life insurance
• Medical, dental, vision plans
• Voluntary short-term/long-term disability insurance
• Voluntary life, accident, and hospital plans
• Employee Assistance Program
• Commuter benefits
• Employee Discounts

• Accountable for all aspects of the business of the units
• Drives positive relationships with all customers of the business units
• Demonstrates financial acumen by ensuring budgets are created accurately, communicated out, responsibility aligned and budget delivered
• Actively researches and understands the local business arena, local culture and understands where the unit sits within the local framework, adapting where necessary
• Monitors, reviews, guides direct reports to work together as a high performing team
• Continually develops and improves the skills of the employees by working with HR, Learning & Development and by mentoring and coaching the management team
• Takes full ownership to lead compliance adherence of the units to all regulatory, customer and internal policies and procedures
• Identifies root causes of any situation which occurs and creates a robust action plan to work through to a robust solution
• Justifies proposals/business cases for expenditure to improve the overall business unit
• Identifies, and leads where appropriate, continuous and process improvement initiatives that drive the units forward
• Works with the HR Business Partner for salary review processes, ensuring to balance engagement, reward and cost effectiveness and keep competitive advantage
• Constantly monitors recruitment to ensure that the units have the right people in the right place at the right time
• Puts into practice operational policies and decisions that come from the Executive Management Team, maintaining alignment with company and divisional policy and procedures
• Completes Hazard Analysis and Risk Based Preventative Controls (HARPC) Preventative Controls for Human Food training and certification course to be a PCQI (Preventive Controls Qualified Individual) according to company policy.
• Completes all company required training including but not limited to Serv Safe Sanitation Manager Certification.

• Bachelor’s degree in business administration or related field required

• Successful track record as a General Manager in airline catering required.
• Minimum 15 years of management experience in in-flight catering or food manufacturing environment required.
• Demonstrated experience with managing financials with budget responsibility for a single operating unit required, multiple operating units preferred.
• Demonstrated knowledge of Lean manufacturing principles and/or six sigma and continuous improvement methodologies preferred.
• Proven experience successfully managing a team of supervisors and managers for a single operating unit required, multiple operating units preferred.
• Previous customer service and/or…