Housekeeping Supervisor

The primary responsibilities and duties of this position consist of, but are not limited to, the following:

Work with housekeeping team and peripheral departments to develop and coordinate the training, hiring, and operational strategies for each area of your responsibility and to achieve each area's stated goals and objectives.

Seek and develop new concepts, products, services, and resources for each of the areas.

Assist in process to annually evaluate each employee based on their performance.

Working through team members reporting to this position, maintain the operational effectiveness of the departmental operations while delivering superior quality and service at all times.

Ensure compliance with standards of quality for all products and services offered by this department and all positions reporting to your position. All standards will be consistent with the goals and objectives already established by the resort as a whole.

Maintain compliance with all legal requirements, codes, cleanliness, and sanitation standards.

Assist in developing methods for training employees. Work with department leadership and employees to implement training methods and procedures.

Safeguard and protect all company assets in your care.

Make decisions in a timely manner.

Demonstrate good judgment in investigating and solving problems.

Safeguard the confidentiality of customer, company, and employee information.

Take all opinions and suggestions under advisement before making major decisions while assuming full responsibility for those decisions.

Maintain a cooperative working relationship with guests and the entire staff.

Handle difficult situations tactfully.

Ensure that all personnel under your supervision are evaluated in accordance with established procedures.

Consistently show the ability to recognize and deal with priorities.

Meet deadlines for time-sensitive activities.

Recognize both strengths and areas needing development in operational areas of responsibility, taking action to augment strengths and correct weaknesses.

Complete all obligations and commitments.

Maintain a well-groomed, professional appearance appropriate for the position and the situation.

Perform all other duties that may be deemed appropriate by your chain of command above you.

Create the highest customer satisfaction possible by ensuring you and subordinates provide prompt, friendly, and quality service.

Create the highest customer satisfaction possible by proper use of language with guests and subordinates, both in person and on the radios.

Educational Requirements:

Required:

High School Diploma Preferred:
Bachelor's Degree in Hospitality Experience

Required:

Required:

3+ years of experience in housekeeping

Preferred: 1+ years of experience in a housekeeping leadership position

Skills, Knowledge, and Abilities:

Knowledge of all facets of the hotel, including guest relations, as they apply to Chula Vista Resort, is required. The ability to work effectively with other people in a staff position is important. Must have the ability to think creatively regarding the needs of the resort and solve problems or seize opportunities as they occur. Must have the ability to clearly define objectives.

The knowledge of training methods and procedures and the ability to implement them are essential.

Physical Requirements:

Body Positions:
Sitting, standing for long periods.

Body Movements:
Walking, turning head and torso, bending arms, wrists, and fingers.

Body Senses:
Must have full use of eyes and ears, full power of speech.

Mental Requirements:

Mathematics:
Must be able to perform routine arithmetic calculations necessary for pricing, margins, and costs. Must have the ability to prepare budgets and interpret financial operating statements.

Language:
Must be able to communicate in English, both verbally and in writing, well enough to give instructions, relay information, and engage in effective interchange with customers, vendors, and company staff.