Tech Support - Packaging Machinery
Listed on 2025-12-31
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Manufacturing / Production
Packaging Engineer, Manufacturing Engineer
Tech Support - Packaging Machinery
Location: Sheboygan, WI
Job Type: Full-time, On-site
Industry: Machinery Manufacturing
Salary: $45K-$60K
Company SummaryA leader in the automated packaging industry, our company specializes in delivering high-quality packaging solutions to businesses worldwide. We focus on innovation, efficiency, and customer satisfaction, offering cutting-edge technology for diverse packaging needs. Our company values a strong team culture, continuous improvement, and industry-leading support services.
Position SummaryWe are seeking a Technical Support Specialist I to assist customers with packaging machinery parts inquiries, order processing, and general support. This role requires a combination of technical knowledge, customer service skills, and ERP system proficiency
. The ideal candidate will thrive in a fast-paced, problem-solving environment and have a passion for helping customers find the right solutions.
- Provide prompt and professional support for packaging machinery parts inquiries via phone and email.
- Assist customers in identifying and ordering correct parts for their equipment.
- Process parts orders accurately while maintaining inventory records.
- Learn and develop expertise in VFFS machines, rotary fillers, and stick pack systems
. - Utilize ERP software to track customer interactions and order details.
- Collaborate with team members to ensure efficient parts operations.
- High School Diploma or equivalent required
;
Technical Diploma preferred. - Strong customer service skills with a focus on problem-solving.
- Basic mechanical knowledge or willingness to learn about packaging machinery.
- Experience with Microsoft Office (Outlook, Word, Excel) and ERP systems.
- Ability to work independently in a dynamic environment.
- Competitive salary based on experience.
- Profit sharing and 401(k) employer match
. - Medical, dental, vision, and disability insurance
. - Flexible work schedule with a strong work-life balance
. - A collaborative and innovative team environment.
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