OB​/Gyn Triage and Clinical Support Registered Nurse

Position Title: OB/Gyn Triage and Clinical Support Registered Nurse (RN)

Location: Upland Hills Health - Specialty Clinics

Role & Department: OB/Gyn Triage and Clinical Support RNin the UHH Specialty Clinics

Hours & Shift: Part-time (0.7 FTE) Day Shift Position. Variable days and hours based on clinic needs. No weekends or holidays.

Position Summary:

The OB/Gyn Triage Registered Nurse provides professional nursing care, patient triage, care coordination, patient education, and clinical support services for the Specialty Clinics department. This role serves as a primary resource for patients seeking guidance regarding women's health concerns and works collaboratively with providers to ensure timely access to care. The position will include a combination of telephone triage, care coordination, and direct patient care responsibilities, with the clinical support component evolving based on departmental needs.

• Utilize nursing judgment, collaboration with providers, established protocols, and the Clear Triage clinical decision-support application to evaluate patient symptoms, support care recommendations, and facilitate timely access to care.
• Collaborate with triage and clinical staff throughout the organization and provide cross-department triage coverage as needed to support patient care operations and staffing needs.
• Manage incoming patient telephone calls, MyChart messages, and patient inquiries requesting healthcare services or medical guidance.
• Evaluate patient symptoms and healthcare needs utilizing established triage protocols, nursing assessment skills, and provider guidance.
• Coordinate appropriate dispositions, including emergency care recommendations, provider appointments, specialty referrals, and nurse-directed interventions.
• Obtain provider input as needed to determine the most appropriate clinical course of action.
• Accurately document patient concerns, assessments, recommendations, interventions, and patient responses within the electronic health record.
• Support providers in addressing urgent patient concerns and walk-in patient needs when appropriate.
• Coordinate and schedule urgent or high-priority patient appointments.
• Manage prescription refill requests in accordance with established protocols.
• Provide patient education related to women's health, preventive care, treatment plans, medications, procedures, and follow-up recommendations.
• Serve as a care coordination resource between patients, providers, specialty services, and community resources.
• Assist providers with direct patient care activities, procedures, and clinical workflows as assigned.
• Support clinic operations by assisting with patient rooming, clinical procedures, and other nursing functions as needed.
• Monitor patient flow and assist in ensuring patients receive recommended services in a timely manner.
• Participate in quality improvement, patient safety, and departmental performance improvement initiatives.
• Ensure continuity of care by communicating and forwarding pertinent clinical information to appropriate departments and providers.
• Maintain compliance with organizational policies, procedures, regulatory requirements, and nursing standards of practice.
• Participate in the orientation and training of new staff as assigned.
• Perform other duties and responsibilities as assigned.

• Current unrestricted Wisconsin Registered Nurse (RN) license required.
• Current CPR certification required.
• One or more years of nursing experience required; ambulatory care, women's health, OB/Gyn, or triage experience preferred.
• Previous clinic, outpatient, or specialty practice experience strongly preferred.
• Demonstrated knowledge of women's health and OB/Gyn-related care preferred.
• Strong nursing assessment and clinical…