Product Quality Eng Sr

At Ashley, inspiring the love of home is at the heart of everything we do. As the world's largest manufacturer of home furnishings, we're more than a business—we're a family driven by innovation, competitiveness, and an unwavering commitment to excellence. We persevere through challenges, push beyond the status quo, and constantly seek better ways to deliver an exceptional customer experience. Our solutions-first mindset and dedication to growth are why Ashley remains #1 in our industry.

If you're ready to grow, you've come to the right place. With a true “Growth Mindset,” Ashley Furniture invests in developing future leaders and helps every team member learn from the best in the business.

The
Senior Product Quality Engineer
works within the Continuous Improvement:
Product Quality Group to advance enterprise quality and increase customer satisfaction by reducing product defects. Operating with a high degree of latitude, you will act as a U.S. Champion, leading product development and launch processes to proactively address quality.

This role provides daily oversight and guidance to overseas Vendor Champions, QA Teams, and Quality Control personnel. You will drive continuous improvement efforts across the global supply chain utilizing Ashley's proprietary systems:
Quality Dominator for daily quality assurance, the Quality Intelligence System for tracking improvement projects, and the Concept Launch System for new product development and launch activities.

• Drive Continuous Improvement:Utilize Six Sigma, Lean, Statistical Process Control (SPC), and Theory of Constraints to define and execute improvements across the global supply chain.
• Act as a Change Agent:Coach, mentor, and teach leaders and personnel to build a strong, organization-wide culture of quality assurance.
• Lead Quality Teams:Advise and lead quality improvement teams to enhance departmental communication processes, methodologies, and procedures.
• Manage Projects:Efficiently manage multiple concurrent global quality improvement projects, communicating constraints effectively and achieving timely project closure.

• Coordinate Supplier Quality:Drive data-driven quality improvements across the global network of internal and external suppliers.
• Analyze & Report Data:Gather, document, and report quality data at the supplier, product, process, and attribute levels.
• Manage Corrective Actions:Identify, issue, track, and verify the closure of supplier-level corrective action requests on an item-by-item basis.
• Collaborate Globally:Communicate directly with Vendor Champions (VCs), supplier quality personnel, and management to identify and act on improvement opportunities.
• Monitor Overseas Trends:Track quality trends and patterns from overseas teams to create directed work for improvement efforts.

• Lead Product Launches:Provide quality leadership during new product development and launch processes.
• Develop Testing Protocols:Create test requirements, methods, and protocols; document test results and follow-on activities.
• Establish Process Controls:Participate in design reviews, establish process controls, and work with suppliers to develop mutually beneficial quality plans.

• Implement Quality Systems:Develop key pieces of the quality system, including the disposition of non-conforming product, Production Part Approval Processes (PPAP), and First Article Inspection (FAI) criteria.
• Voice of Customer (VOC) Action:Lead communications and corrective actions based on data supplied by Home Store operations and VOC feedback.
• Define Key Metrics:As…