Quality Engineer

Position Overview: The Quality Engineer is responsible for ensuring product quality, process effectiveness, customer satisfaction, and compliance with the Quality Management System. This role plans and conducts activities related to the development, application, and control of quality assurance standards, manufacturing processes, materials, and products throughout the organization.

Quality Engineers are expected to support both Quality Systems and Manufacturing Quality functions. While individual assignments may include primary ownership of specific processes or areas, all Quality Engineers are expected to maintain proficiency and provide support across the full scope of quality responsibilities to ensure organizational effectiveness, business continuity, and continuous improvement.

Job Title: Quality Engineer

Location: Waterford, WI (on-site)

• Investigate and resolve internal, supplier, and customer quality issues using structured problem-solving methodologies, including root cause analysis and corrective action implementation.
• Serve as a technical resource to Operations, Engineering, Supply Chain, Sales, and Service in addressing quality-related concerns and driving process improvements.
• Lead and support customer corrective actions, customer complaint resolution, and supplier quality improvement activities.
• Drive manufacturing quality improvements through defect reduction, process capability analysis, statistical methods, testing, validation, and continuous improvement initiatives.
• Support new product development, process validation, quality planning, and the identification of key product and process measurement characteristics.
• Develop, maintain, and improve Quality Management System processes, procedures, work instructions, quality records, and related compliance activities.
• Plan, conduct, and support internal audits, external audits, and ISO compliance initiatives while driving effective corrective actions and continuous improvement.
• Administer and support quality systems, including document control, calibration management, corrective action systems, audit programs, and related quality infrastructure as assigned.
• Support DVM performance management through quality metric review, data analysis, problem solving, and performance improvement activities.
• Interface directly with customers and suppliers to investigate issues, implement corrective actions, and improve overall quality performance as required.
• Provide backup support across Quality Systems and Manufacturing Quality functions to ensure continuity of operations and achievement of business objectives.

Primary Areas of Focus: Quality Engineers may be assigned primary ownership within one or more of the following areas:

• Document Control System Ownership
• Calibration System Ownership
• Internal Audit Program Management
• ISO and External Audit Coordination
• Quality System Documentation and Compliance
• Corrective Action Administration and Tracking
• Quality Records Management

• Root Cause Analysis and Corrective Actions
• Customer, Supplier, and Internal Quality Investigations
• Manufacturing Quality Improvement
• DVM Quality Performance Metrics
• Process Capability and Statistical Analysis
• Product Testing and Validation
• Defect, Scrap, and Rework Reduction
• Continuous Improvement Initiatives

Additional Expectations: Primary ownership assignments establish accountability and focus but do not limit responsibility. All Quality Engineers are expected to actively contribute across both Quality Systems and Manufacturing Quality disciplines and serve as capable resources in support of departmental goals, operational priorities, customer requirements, and organizational objectives.

Qualificat…