Quality Assurance Specialist - CX & Calibration
Listed on 2026-11-01
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Quality Assurance - QA/QC
Quality Control - QC Analysts/Managers, QA Specialist - Analyst/Manager
Nex Rep LLC is seeking a Quality Specialist to analyze calls, emails, social media posts, and SMS contacts from independent marketplace contractors. You will identify trends and collaborate with certification and operations teams to ensure client standards are met.
You will monitor real-time or post interactions, review customer satisfaction data, and provide actionable feedback to improve quality scores. You’ll participate in calibration sessions and share detailed scoring with contractors.
Step into the Quality Assurance Specialist - CX & Calibration role at Nex Rep LLC in Town of King, WI, United States and grow with us.
This opportunity is for the Quality Assurance Specialist - CX & Calibration role at Nex Rep LLC.
We are seeking a motivated Quality Assurance Specialist - CX & Calibration to join Nex Rep LLC in Town of King, WI, United States.
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