REO Escrow Officer; Texas

Location: McKinney or Brian, TX

Job : 234

# of Openings: 1

Support

Hours:

9:30-6pm EST

Department:
Closing Operations

Reports To:

Branch Manager

Location:

Office-Based or Remote (as applicable)

Employment Type:

Full-Time, Hourly Position

• Thoroughly review title commitments to confirm accuracy of vesting and coordinate with title examiners, processors, lenders, and outside parties to obtain necessary clearances, updates, or endorsements to ensure the file is fully cleared and ready for settlement.
• Receive and review Purchase & Sales Contract.
• Send welcome email to all parties.
• Receive EMD and provide receipt.
• Serve as a primary point of contact for external parties (asset management, foreclosure, legal, buyers, agents, title companies).
• Schedule signing appointments by appointing a preferred notary and providing the customer with direct contact to the notary professional.
• Request conveyance document; QC upon receipt and coordinate Seller’s signature.
• Prepare the CD/Settlement Statement in accordance with the lender’s terms and conditions, confirming title and recording fees are accurately reflected.
• Confirm status of taxes and any payoffs required at closing.
• Ensure the Lender’s package is correct, deliver closing package to notary via secure portal.
• Conduct a pre‑closing call to the notary and buyer to confirm appointment and answer any questions.
• Confirm closing appointment.
• Review signed closing package and partner with the notary for any corrections.
• Ensure timely disbursement.
• Process emails and respond to all incoming requests in a timely manner.
• Identify opportunities for process improvements to enhance efficiency and service.
• Update third‑party systems with accurate REO transaction data.
• Maintain detailed and up‑to‑date records in the closing production system, documenting all actions and communications.
• Escalate complex issues to management or for resolution guidance.
• Consistently meet established service level agreements (SLAs), quality standards, and internal performance metrics.
• Assist with closing production improvements and participate in training new specialists as needed.
• Other duties as assigned. Occasional overtime may be required to meet deadlines or close transactions.

• 5+ years of experience in an REO closing role, familiar with Gov’t transactions a plus.
• Strong knowledge of closing process and requirements for a complete closing for each product, by state.
• Experience with Resware, Equator, , and Pyramid software is a plus.
• Excellent attention to detail, analytical, and problem‑solving skills.
• Strong verbal and written communication abilities.
• Ability to work independently in a fast‑paced, deadline‑driven environment.
• Team Player:
  Positive attitude and strong sense of customer service and collaboration.