Supply Chain Coordinator

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Full Time Professional Pewaukee Headquarters, Pewaukee, WI, US

WHR Global is seeking a customer service-oriented Supply Chain Coordinator to support our clients and their employees through the relocation management process.

Why Work with Us

• 12-Time Top Workplace award winner with a supportive, people-first culture
• Supportive team culture dedicated to providing exceptional, white-glove service
• Promotes from within and offers professional growth opportunities
• Independently owned global organisation with an outstanding industry reputation
• Competitive pay and comprehensive benefits
• Sustainability-rated employer committed to social responsibility

The Supply Chain Coordinator serves transferees and internal counseling teams by providing accurate and dependable information regarding the transferee’s household goods, home purchase, home sale and rental assistance while drawing on Coordinator’s real estate knowledge. Communicate with internal and external clients regarding any transferee special circumstances, as well as the hiring and assignment of qualified movers, real estate brokers, real estate agents, and appraisers.

Required to build working relationships with movers, real estate brokers, agents, appraisers and internal staff while demonstrating excellent customer service. Serves as the last line of defense in qualifying and maintaining the integrity of the mover, appraiser, and broker network.

• Identify, evaluate, and contract with local transportation companies for use in relocations.
• Exercise Independent judgment and discretion in negotiating rates for transactions related to relocations.
• Demonstrate the ability to resolve conflicts regarding the collection of referral fees with professionalism and independent judgment and authority.
• Demonstrate competency in completing the broker qualification and selection process.
• Communicate with the counseling team and management regarding important information on the ability to find experienced relocation agents, providing analysis of same.
• Update agent list after agent was used for a listing and provide an evaluation of the agent. Has authority to exclude an agent from future assignments.
• Effectively manage and execute WHR specific documents such as the referral agreement.
• Use service metric information available to make informed decisions when choosing a move company, real estate agent or appraiser.
• Demonstrate proficiency with the household goods move process in order to effectively oversee and manage the process.
• Responsible for reviewing documentation for completeness and accuracy, may need to write correspondence to management, vendor or service clients to obtain and/or communicate additional information.
• Resolve service problems by clarifying the vendor or agent’s concerns; determining the cause of the problem; explaining all options and recommendations to solve the problem; expediting correction and following up to ensure resolution.
• Maintain referral files by recording and uploading required documentation.
• Consistently maintain the file by updating information in the core processing system (CARICS).
• Demonstrate professional and courteous phone skills.
• Communicate effectively with real estate agents, moving suppliers, appraisers, third party vendors, and internal staff.
• Establish a sincere, respectful and professional working relationship with all parties involved in the referral and household goods processes including the agents, the client, the vendors, and internal departments of WHR Global.
• Place initial call with relocation director or agent to complete agent qualification…