Community Manager

Description

We’re looking for a detail-oriented Community Manager to oversee two affordable housing properties:
Uplands Homes in Sun Prairie, WI and Monroe St in Waterloo, WI.

This role is a great fit for someone who enjoys working with residents, staying organized, and managing the details that keep a property running smoothly.
Affordable housing/property management experience is preferred.

• Experience with affordable housing programs preferred
• Strong attention to detail and organizational skills
• Comfortable working with Microsoft Word, Excel, and other computer systems
• Strong communication and customer service skills
• Ability to manage multiple priorities and deadlines
• Comfortable working independently while supporting a team

At ACC, our mission is simple: provide exceptional housing by building partnerships for successful living. That partnership starts within our own walls - with a team grounded in Teamwork, Accountability, Empowerment, Open Communication, and Flexibility.

We are committed to being a highly regarded property management company - and we know that starts with having the right people in the right seats. We don't just fill roles;
we grow careers
. Whether you're just starting out or bringing years of experience,
ACC is a place where your energy, your voice, and your contributions matter.

If you're looking for a team that shows up for each other, supports your growth, and recognizes that your energy is our strength - we'd love to hear from you.

At ACC, we believe in rewarding our team with more than just a paycheck - we offer a well-rounded benefits package designed to support your health, financial future, and work-life balance:

• Competitive pay with bonus opportunities.
• Comprehensive medical HRA plans (company sponsored), and voluntary dental, & vision coverage for employees working 30+ hours per week.
• Short-term disability (STD), long-term disability (LTD), and life insurance options (available for employees working 30+ hours per week).
• Company-paid $25,000 life insurance policy when enrolled in STD and LTD (available for employees working 30+hours per week)!
• Full and part-time employees are eligible for the 401(k) after 6 months of employment with company match-ACC contributes 25% of the first 5% of eligible compensation, with full vesting after 3 years of employment.
• Paid time off, provided up front, to recharge and reset.
• 10 paid holidays, that include a floating holiday and a birthday holiday.
• Free Employee Assistance Program (EAP) for all employees
  -available to both full-time and part-time team members, no enrollment required!

• Ensure complexes and vacancies are ready for showings and move-in dates.
• Effectively communicate property features and amenities to all prospects.
• Answer questions to all prospects and potential applicants in a timely manner.
• Conduct showings of vacant units to all interested prospects.
• Greet all walk-in traffic during open office hours and attend to all needs, questions, or complaints.
• Address resident concerns and all maintenance requests in a timely manner.
• Process all paperwork in accordance with company policies and Fair Housing requirements for new applicants, recertifications, and renewals.
• Generate, distribute, and monitor renewal notices and follow up accordingly.
• Coordinate and process all lease paperwork for all move in and move outs.
• Collect payment of rent according to company procedures and policies.
• Handle and process all delinquency matters and reporting as need be.
• Maintain strong resident relations while continuing to enact company and community policies.
• Lead all resident relations matters or concerns that are presented in a timely manner.
• Maintain relationships with all vendors, suppliers, and professionals servicing the company and/or property.
• Record and document all resident correspondence as appropriate.
• Report and document all accident and emergency situations in a timely manner.
• Maintain all resident files and any confidential information in a secured area in compliance with company policies and the fair housing law.
• Maintain all maintenance files and binders, accounting records, budget and marketing binders in a safe and secured area.
• Oversee and supervise all maintenance activity of employees and independent contractors.
• Manage all on-site property employees with providing proper training, guidance, and coaching.
• Make recommendations and assist with marketing efforts to ensure effective and creative strategy…