Community Manager

Description

Community Manager – New Holstein & Chilton, WI

ACC is looking for a Community Manager to oversee 46 units consisting of senior and multifamily housing in New Holstein and Chilton. This is a great opportunity for someone who enjoys variety, is comfortable managing multiple communities, and takes pride in keeping things organized and running smoothly.

• Property management experience preferred
• Affordable housing experience, including Section 8 or Section 42
  , is a plus
• Strong organization, attention to detail, and follow-through
• Confident communication and resident service skills
• Ability to work independently and manage competing priorities
• Willingness to travel to Chilton as needed

• New Holstein: 24-unit senior/disabled community and 12 family duplexes
• Chilton: 10 family duplexes
• Mix of Section 8, Section 42, and Market Rate housing
• New Holstein serves as the office and home base for the position

• Full-time, 32 hours per week
• Flexible schedule:
  four 8-hour days or Monday–Friday 6.5-hour days
• Travel to Chilton as needed; no separate office is located there

At ACC, we believe in rewarding our team with more than just a paycheck—we offer a well-rounded benefits package designed to support your health, financial future, and work-life balance:

• Competitive pay with bonus opportunities.
• Comprehensive medical HRA plans (company sponsored), and voluntary dental, & vision coverage for employees working 30+ hours per week.
• Short-term disability (STD), long-term disability (LTD), and life insurance options (available for employees working 30+ hours per week).
• Company-paid $25,000 life insurance policy when enrolled in STD and LTD (available for employees working 30+hours per week)!
• Full and part-time employees are eligible for the 401(k) after 6 months of employment with company match—ACC contributes 25% of the first 5% of eligible compensation, with full vesting after 3 years of employment.
• Paid time off, provided up front, to recharge and reset.
• 10 paid holidays, that include a floating holiday and a birthday holiday.
• Free Employee Assistance Program (EAP) for all employees—available to both full-time and part-time team members, no enrollment required!

• Ensure complexes and vacancies are ready for showings and move-in dates.
• Effectively communicate property features and amenities to all prospects.
• Answer questions to all prospects and potential applicants in a timely manner.
• Conduct showings of vacant units to all interested prospects.
• Greet all walk-in traffic during open office hours and attend to all needs, questions, or complaints.
• Address resident concerns and all maintenance requests in a timely manner.
• Process all paperwork in accordance with company policies and Fair Housing requirements for new applicants, recertifications, and renewals.
• Generate, distribute, and monitor renewal notices and follow up accordingly.
• Coordinate and process all lease paperwork for all move in and move outs.
• Collect payment of rent according to company procedures and policies.
• Handle and process all delinquency matters and reporting as need be.
• Maintain strong resident relations while continuing to enact company and community policies.
• Lead all resident relations matters or concerns that are presented in a timely manner.
• Maintain relationships with all vendors, suppliers, and professionals servicing the company and/or property.
• Record and document all resident correspondence as appropriate.
• Report and document all accident and emergency situations in a timely manner.
• Maintain all resident files and any confidential information in a secured area in compliance with company policies and the fair housing law.
• Maintain all maintenance…