Deli Manager

This position oversees the operations of the deli department, provides leadership to all deli team members, ensures that a high-level customer service is consistently delivered, and contributes to store sales and profitability.

Specific duties include, but are not limited, to the following:

• Oversee daily activities of team members to ensure all tasks associated with daily operations are met successfully.
• Cooking, serving, packaging, operating counter, sanitation protocols, and customer service.
• Ensures proper merchandising of product including receiving, pricing, stocking, displaying, and stock rotation.
• Manages product storage, maintenance, and rotation activities to avoid expiration and spoilage.
• Monitors and maintains stock inventory levels to avoid over and under stock issues.
• Follows FIFO (First in, first out) procedures to reduce waste and ensure compliance.
• Removes and processes out-of-date products immediately, ensuring they are not sold.
• Assists General Manager in the preparation of inventory and sales budgets.
• Analyzes profit and loss statements and recommend improvements to meet department goals.
• Ensures accuracy and accountability of all department invoices and expenses as needed.
• Collaborates with marketing personnel to develop sales promotion programs to attract customers and build customer loyalty.
• Manages menu preparation, including weekly deli menu, seasonal and holiday menus, and addition of new recipes.
• Assists operations manager in interviewing and hiring new team members.
• Provides training to staff on company policies, procedures, and sales guidelines.
• Conducts performance reviews, issuing appropriate discipline steps and preparation of necessary documentation in a timely manner.
• Operates all food preparation machines and equipment.
• Ensures the kitchen, kitchen equipment, and display and storage areas are maintained in a clean and orderly condition, meeting Health Department standards.
• Follows all health, safety, and sanitation guidelines / regulations and ensures that deli team members follow guidelines.
• Ensure all equipment and utensils are thoroughly cleaned and sanitized.
• Ensures cleanliness and sanitation of sales floor, work area(s), freezer/cooler, equipment, and retail cases.
• Resolves customer and employee complaints in a professional manner.
• Attends department meetings, all-staff meetings, and training as scheduled.
• Other duties as assigned.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• Knowledge of food sales, preparation, and cooking
• Product variety, bakery/deli standards, perishability, food safety, safety, and sanitation procedures
• Excellent communication, interpersonal, and leadership skills
• Ability to manage people and maintain composure in dealing with customers and team members.
• Excellent analytical, critical thinking and critical thinking skills
• Proven self-starter with demonstrated ability to make decisions.
• Basic Mathematics; weights and measures
• Proficiency in POS (point of sale) systems and standard office software for inventory
• Must be able to operate calmly while in a demanding environment.
• Strong commitment to customer service
• Effective time management and organizational skills
• Ability to solve problems independently.

This position has direct supervisory responsibilities.

This job operates in a fast-paced multi-faceted operation environment. This role routinely operates food preparation machines and equipment.