Heavy Duty Diesel Service Writer

• Location 644 Starr Lane,Roberts, WI, 54023,United States
• Employee Type Non Exempt FT
• Required Degree High school
• Manage Others No

Jerry's Truck & Trailer Repair is seeking an experienced Heavy Duty Diesel Service Writer
to lead the day-to-day operations of our Roberts diesel shop.

This role will lead from the floor—assigning and prioritizing work, supporting and developing technicians, troubleshooting difficult repairs, monitoring productivity and quality, and working hands‑on alongside the team when needed.

The Service Writer is responsible for keeping the shop moving. This includes making sure technicians have clear direction, jobs are properly prioritized, repairs are completed safely and correctly, parts and information are available when needed, and customer commitments are being met.

In addition to shop leadership, this position will also serve as a customer-facing technical resource, assisting with service writing and service advisor responsibilities. The Service Writer will communicate with customers about repair needs, estimates, approvals, timelines, and completed work and help ensure repair orders are accurate from intake through invoicing.

• Lead the daily workflow and overall operation of the heavy-duty diesel shop.
• Assign and prioritize work to technicians based on skill level, workload, parts availability, safety, and customer needs.
• Monitor open jobs throughout the day and adjust priorities as operational needs change.
• Provide technicians with technical direction, troubleshooting assistance, and hands‑on support.
• Step into repairs and diagnostics as needed to keep jobs moving and support the team.
• Set expectations for productivity, workmanship, documentation, safety, and accountability.
• Monitor technician efficiency and identify barriers affecting productivity or job completion.
• Review completed repairs for quality and accuracy and help prevent repeat repairs and comebacks.
• Train, coach, and mentor technicians and help identify individual development needs.
• Assist leadership with technician performance feedback and shop staffing needs.
• Coordinate technician schedules and shop capacity to effectively manage workload.
• Conduct or coordinate daily shop/workload discussions to establish priorities.
• Ensure technicians have the necessary parts, tools, equipment, information, and approvals to complete assigned work.
• Coordinate with Parts, Service, Towing, Dispatch, and management as necessary.
• Monitor "truck down," emergency, safety-related, and high-priority repairs.
• Help maintain appropriate preventive maintenance and DOT inspection schedules.
• Identify recurring repair issues and recommend process or maintenance improvements.
• Maintain a clean, organized, safe, and professional shop environment.
• Reinforce company safety procedures and proper use of tools and equipment.
• Take ownership of shop workflow and help ensure customer commitments and completion timelines are met.
• Diagnose, repair, and maintain heavy-duty diesel trucks, tow trucks, wreckers, trailers, and company equipment.
• Perform advanced diagnostics involving diesel engines, electrical systems, air brakes, hydraulics, suspension, steering, driveline, and emissions/aftertreatment systems.
• Assist technicians with complex diagnostic and repair issues.
• Perform repairs directly based on shop workload and operational needs.
• Inspect vehicles and equipment and identify necessary repairs and maintenance.
• Perform or assist with preventive maintenance and DOT inspections.
• Use diagnostic software, scan tools, lifts, welding equipment, and shop equipment safely.
• Document diagnostic findings and repairs accurately.

• Serve as a technical point of contact for customers, fleet managers, owner-operators, and…