Service Associate

Service Associate – Lancaster, WIABOUT USHere at Aptiv, we are all about making a difference. Aptiv is a non-profit organization that offers services to people with disabilities. Our mission is to provide a spectrum of innovative support for individuals with disabilities so they may live more independent lives. Our organization is committed to fostering an environment where individuals can thrive, achieve their goals, and contribute to society in meaningful ways.

We welcome, encourage, and value the contributions of all individuals and value inclusion, resilience, self-determination, collaboration, and accountability.

If you are looking for work you will LOVE, read on!

THE ROLE As a Service Associate in our Life Services team in Lancaster, WI, you will play an important role in supporting individuals with disabilities as they build independence, explore opportunities, and work toward personal  this position, you will provide hands-on support across several programs at our Lancaster site, including Day Services, Prevocational Services, Community Employment, and our Thrift Store operations.

Your work will help individuals develop life and workplace skills, build meaningful relationships, and connect with their community.

Every day looks a little different — you may be helping someone learn a new job skill, supporting a group activity, assisting with community outings, or helping participants explore new interests. Your work will create meaningful opportunities and lasting impact.

SCHEDULE AND COMPENSATION Hourly Pay Rate: $15.00 an hour Status:
Part-Time (up to 29 hours per week)

Schedule:

Hours may vary based on program needs

Location:

Lancaster, WI and surrounding community

Travel within the community may be required to support participant activities and employment opportunitiesRESPONSIBILITIESDeliver person-centered services by facilitating both one-on-one and group activities that support participant goals, including life skills, employment readiness, recreation, and social development.

Support individuals in Prevocational Services by helping participants develop workplace skills such as teamwork, task completion, communication, and responsibility.

Assist participants in Day Services programming, supporting daily engagement, skill development, and meaningful activities.

Provide support within Community Employment services, helping individuals build job readiness skills and succeed in work environments.

Assist with operations in the Aptiv Thrift Store, providing support to participants while contributing to customer service and store operations.

Promote community inclusion by helping participants build friendships, develop leisure interests, and connect with community members and resources.

Follow participant development plans, behavior plans, safety protocols, and care guidelines to ensure high-quality support and positive outcomes.

Provide assistance with personal care tasks when needed, including hygiene support, mobility assistance, and other daily living needs.

Monitor and support participant health and safety, reporting any concerns or changes to supervisors and team members.

Complete accurate documentation including service notes, progress updates, and time tracking in a timely manner.

Provide safe transportation for participants when necessary, including use of Aptiv vehicles and support for individuals learning to navigate transportation options.

Maintain professionalism by attending team meetings, completing required training, and following all Aptiv policies, procedures, and ethical standards.

QUALIFICATIONS Required

Must be 18 years of age or older

Strong verbal and written communication skills

Basic knowledge and understanding of issues affecting individuals with disabilities

Comfort using…