Senior ServiceNow Developer

Position Summary

The Senior Service Now Developer is responsible for advanced platform development, enterprise integrations, and ongoing optimization of the organization’s Service Now environment. This role serves as a senior technical contributor within IT Service Management, providing hands‑on development expertise while guiding junior developers, partnering with architects on solution design, and ensuring scalable, secure, and maintainable implementations across enterprise instances.

• Develop and enhance Service Now functionality using server-side and client-side scripting, including Glide API, Business Rules, Script Includes, Client Scripts, UI Policies, and Scheduled Jobs.
• Design and configure Service Catalogs, Catalog APIs, Order Guides, ACLs, Roles, Work spaces, and UI Builder interfaces.
• Build and customize Employee Center, portals, widgets, and Angular‑based UI components to support business requirements.
• Create and maintain REST and Scripted REST APIs, Flow Designer solutions, Sub Flows, and Integration Hub actions, including custom integrations and automation scripts.
• Implement and manage notifications, templates, mail scripts, dashboards, reports, and performance analytics.
• Monitor system health, analyze upgrade and performance logs, and optimize platform reliability and scalability.
• Serve as a technical liaison between architects and developers, ensuring alignment with design standards and architectural patterns.
• Conduct code reviews and enforce development best practices to maintain high‑quality, maintainable solutions.
• Manage instance upgrades, cloning activities, data archiving, replication processes, and domain separation configurations.
• Design and support integrations with external systems, including SSO, discovery tools, Service Graph Connectors, Service Now‑to‑Service Now e‑bonding, and AI‑enabled automation use cases.
• Other duties as assigned.

• Bachelor’s degree in Computer Science, Information Systems, or equivalent professional experience.
• 5+ years of hands‑on Service Now development experience supporting enterprise‑scale implementations.
• Advanced expertise in server‑side and client‑side scripting, API development, and platform configuration.
• Strong working knowledge of ITSM, ITOM, and ITAM modules.
• Experience managing platform upgrades, instance cloning, and multi‑instance environments.
• Demonstrated experience with Integration Hub, REST integrations, and external system connectivity.
• Familiarity with Domain Separation and multi‑tenant architecture.
• Service Now Certified System Administrator (CSA) required;
  Certified Application Developer (CAD) preferred.
• Proven ability to mentor developers and provide technical leadership.
• Strong analytical, troubleshooting, and cross‑functional collaboration skills.
• Alignment with RTS Core Values.

Resolve Tech Solutions (RTS) is a global technology services company dedicated to revolutionizing and rejuvenating pivotal industries through cutting‑edge innovation and digital prowess. As a premier IT partner in the telecom, retail, government, aerospace, defense, and real‑estate sectors, RTS offers world‑class services and solutions, aiming to modernize and transform businesses and communities. Our commitment lies in delivering high‑performance, sustainable solutions, blending effectiveness and modernity.

Embracing a collaborative culture, RTS fosters innovation, agility, partnership, and leadership to ensure the excitement of technological advancement permeates every endeavor.