Cargo Service Agent

The Cargo Service Agent provides operational and customer service support for airline cargo operations, ensuring the accurate processing of shipments, documentation, customs reporting, flight preparation, and inventory management activities. The role contributes to the safe, compliant, and efficient movement of cargo while delivering high standards of service to airlines, customers, and other stakeholders.

customs reporting, flight preparation, and inventory management activities. The role contributes to the safe, compliant, and efficient movement of cargo while delivering high standards of service to airlines, customers, and other stakeholders.

• Process cargo pick-up and delivery transactions, including driver check-in and documentation verification.
• Receive, review, and process cargo bookings, shipment documentation, and operational reports.
• Capture shipment data accurately and ensure timely updates in the cargo management system.
• Prepare load plans, build manifests, and support flight departure activities.
• Generate and submit customs and regulatory reports within prescribed deadlines.
• Respond promptly to customer enquiries and provide shipment status updates.
• Investigate and resolve shipment discrepancies, irregularities, and customer service issues.
• Maintain organized records of cargo transactions, flight documentation, and regulatory filings.
• Perform regular inventory checks and maintain accurate records of cargo shipments, operational equipment, and consumable materials.
• Liaise with internal departments and external agencies to ensure smooth cargo operations.
• Adhere to all safety, security, and company operational procedures.
• Perform other duties as assigned by management in support of operational and business requirements.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill,

and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Minimum one (1) year of experience in air cargo, logistics, or related environment preferred.
• Strong attention to detail and commitment to data accuracy.
• Ability to prioritize tasks and manage multiple responsibilities simultaneously.
• Strong interpersonal, verbal, and written communication skills.
• Proficiency in Outlook and the ability to learn and use cargo management and operational systems.
• Flexibility to work rotating shifts including nights, weekends, and holidays
• Ability to work extended hours and overtime on short notice to meet operational requirements.
• Must be legally authorized to work in the United States.
• Must be able to obtain and maintain all required security clearances and Airport

The work environment characteristics described here are representative of those an

employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodation does not create an undue hardship for the Company.