Clinical Services Secretary

About The Organisation

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

The post holder is required to provide a full administrative and secretarial service to a multi disciplinary team including the management of information systems and the co‑ordination of the clinical referral system

• To provide a comprehensive secretarial and administrative support including the use of audio/copy typing, photocopying, word processing, the use of management information systems and email to facilitate the smooth and effective running of the department.
• To collect and collate all patient / performance monitoring/ staff governance activity and produce all statistical information associated with this.
• To monitor and maintain the waiting list and referral system for the department.
• To collect, prioritise and distribute incoming and outgoing correspondence and telephone calls on behalf of the team and to initiate action where required to ensure relevant and timely responses.
• To be the first point of contact and to liaise with relatives, carers, clients and other agencies by telephone or face to face to maintain the satisfactory operation of the department.

• RSA3/SVQ3/NC in Secretarial Studies or equivalent.
• Proficient IT Skills which include a working knowledge of Microsoft office packages.
• Excellent organisation skills and the ability to prioritise and work on own initiative.
• Excellent oral and written communication skills.
• Excellent time management skills.
• Ability to work under pressure.
• Minimum requirement of two years secretarial experience in an equivalent position

• Annual Leave - 35 days including public holidays
• Generous NHS pension scheme
• Annual incremental salary progression
• Paid sick leave increasing with length of service
• NHS discounts and more.

NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent - regardless of race, disability, gender, sexual orientation, or care experience
* or any other dimension that can be used to differentiate people from one another.

* Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children's settings.