Hire Manager

Job Description

We are working with the UK’s leading pump solutions business seeking an experienced Hire Manager to take ownership of day‑to‑day hire operations within a busy branch environment in Wishaw.

This role is central to the smooth running of the branch, coordinating equipment movements, managing hire requests, maintaining accurate records, and ensuring customers receive a first‑class service every time.

It suits a confident Hire Manager who thrives in a fast‑paced environment and can balance logistics, commercial decisions and customer engagement with ease.

• Oversee logistics and transport scheduling, ensuring deliveries meet customer requirements and equipment is collected within agreed time frames.
• Maintain accurate contract documentation and system records, replacing in‑lieu contracts immediately.
• Review all re‑hires and identify opportunities to replace equipment, liaising with the Branch Manager and Central Workshop.
• Lead the Hire Team in completing day books and transport books, ensuring all follow‑ups are actioned.
• Negotiate hire rates within company pricing structures and discount policies.
• Maintain accurate stock information so the branch can meet all hire demands.
• Work closely with operational teams across the area to coordinate resources and avoid duplication.
• Raise correct charges for damages and losses, liaising with customers and ensuring documentation is completed for finance.
• Pass all sales leads to the Sales Team and complete outbound calls to dormant accounts.
• Provide consistently positive customer service, building strong relationships and gathering feedback.
• Contribute ideas for business development and support branch and area profitability reviews.
• Ensure all SHEQ procedures are followed and accurate monthly asset checks are completed.

• Background in a management or supervisory role, within a hire desk or a similar environment.
• Demonstrable experience managing a busy hire desk with high volumes and tight deadlines.
• Experience with in logistics, construction or water utilities is beneficial.
• Confident user of hire systems and software packages, with strong MS Office skills.
• Self‑motivated with the ability to work independently and manage shifting priorities.
• Strong organisational ability, able to respond quickly to changing hire needs.
• Excellent communication and customer handling skills, remaining calm under pressure.
• Strong negotiation and influencing ability with confidence to upsell or advise customers.
• Understanding of pump products and hire solutions is advantageous.

Position:
Hire Manager

Location:

Wishaw

Duration:
Permanent

Salary: £40,000 to £46,000 including bonus and benefits

Start:
Notice dependent

This is an excellent opportunity for a driven Hire Manager to take the lead within a high performing branch and play a key role in operational delivery and customer satisfaction.

Apply now or contact the Kiota team for more details.