Estimator and Order Processor

Job Title

Estimator & Order Processor

Witham, Essex

As an important member of the sales support team, you will be responsible for preparing quotations and processing orders for both new and existing customers in a busy, fast-paced environment. The role involves supporting trade customers and internal sales teams while delivering excellent communication and customer service throughout the process.

• Process quotations and orders accurately and efficiently
• Provide technical support and product knowledge to customers and colleagues when required
• Prepare and annotate documentation before production
• Amend customer quotations and orders as needed
• Liaise with customers and suppliers regarding queries, technical advice, and order updates
• Follow up on outstanding order confirmations
• Respond promptly to incoming enquiries and customer requests
• Maintain regular communication with customers to build strong working relationships and keep them informed throughout the process
• Update schedules and spreadsheets on a daily basis
• Work towards achieving individual and team targets
• Ensure all quotations are prepared professionally and accurately
• Follow up with customers regarding updates and ongoing enquiries

• Experience with aluminium windows and doors, or estimating software such as Logi Kal or V6
• Strong organisational skills with excellent attention to detail and accuracy
• Excellent written and verbal communication skills with a professional approach
• Ability to work independently and as part of a team in a fast-paced environment
• Proficient in Microsoft Office applications
• Strong customer service skills
• Friendly, polite, and positive attitude at all times
• Willingness to learn new products and technical information
• Self-motivated and proactive

• Knowledge of aluminium products and glazing systems
• Previous experience within the fenestration industry
• Ability to interpret customer surveys, drawings, plans, and section drawings related to aluminium glazing systems