Entry Level Complaints Investigator; Day Shifts

Overview

Are you naturally curious? Do you enjoy taking things apart to see how they work? We are looking for a Complaints Investigator to join our Witney laboratory. You will act as a technical detective, analysing returned medical devices to identify root causes and ensure global patient safety.

The

Schedule:

4 days on, 4 days off (7 AM- 7 PM).

The Pay: £15.29 per hour.

The Role: Perform hands‑on device testing, use Excel to track quality trends, and collaborate with global teams to improve product design.

No Experience? No Problem: If you have strong IT skills and a logical brain, we provide the full technical training.

• Hands‑on Investigation:
  Meticulously examine customer‑returned devices. Use technical tools and logic to determine exactly why a product didn't perform as expected.
• Data Sleuthing:
  Use MS Excel and internal systems to log findings, identify emerging trends, and spot patterns that others might miss.
• Quality Advocacy:
  Participate in "Continuous Improvement" projects. Findings directly influence updates and enhancement of manufacturing processes.
• Global
  
  Collaboration:
  
  Share insights with local and international teams to ensure corrective actions are taken across the organisation.
• Reporting:
  Translate technical findings into clear, concise reports for management, ensuring all investigations meet strict regulatory standards.

• Analytical & Methodical: A "detective" mindset; enjoys breaking down a problem and following evidence to a conclusion.
• Documentation Focused:
  Understands that in the medical world, accuracy is everything; comfortable following strict protocols and keeping precise records.
• IT Literate:
  Proficient in Microsoft Office (specifically Word and Excel) and can learn new data‑tracking software quickly.
• Strong Communicator:
  Can explain complex technical issues clearly, both in writing and in person.
• Qualified:
  Completed secondary education (Maths and English essential). Experience in a lab or with Root Cause Analysis (RCA) is a plus, but not required.