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1st Line Service Desk Analyst
Job in
Witney, Oxfordshire, OX28, England, UK
Listed on 2026-02-04
Listing for:
Xact Placements Ltd
Full Time
position Listed on 2026-02-04
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
Are you looking for a new exciting opportunity working as a 1st Line Support Engineer to be based in Witney, Oxfordshire?
Main Duties of the Role
- Providing 1st Line Support to customers via phone and remote tools providing excellent customer service
- Logging tickets, and escalating when required
- Prioritising workloads and action tickets in line with SLAs
- Maintaining documentation accurately and keeping it up to date
Your Skills and Experience
- Experience with in a similar position
- Excellent communication skills both written and verbal
- Windows Desktop Operating Systems
- Windows Server, Microsoft 365, Active Directory
- Hardware Support
- Full driving license
Salary
- 25,000- 28,000 per annum, depending on experience
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