Assistant Branch Manager

About the Role

A well-established retail healthcare provider is seeking an Assistant Branch Manager to support the Branch Manager in leading and developing a dedicated team. The role focuses on delivering exceptional customer service, driving branch performance, and ensuring high standards of operational and clinical excellence. Acting as a role model, the Assistant Branch Manager will help inspire the team to achieve sales targets while maintaining a strong customer-focused culture.

• Support the day-to-day management of branch operations to ensure efficient and smooth service delivery

• Motivate and support team members to achieve individual and branch sales targets across optical and hearing products and services

• Deliver outstanding customer service, responding to customer needs with professionalism and empathy

• Assist with staff training, coaching, and performance management

• Oversee stock control, merchandising, and overall branch presentation in line with company standards

• Support the coordination of local marketing activities and promotional campaigns

• Act as Branch Manager when required, including responsibility for opening and closing the branch

This role would suit a candidate with previous experience in retail or healthcare, ideally within an optical or audiology environment. A strong background in customer service and sales is essential. The successful candidate will demonstrate excellent interpersonal and communication skills, along with the ability to lead, motivate, and support a team. Strong organisational skills, reliability, and the ability to work effectively under pressure are important, as are basic IT skills and familiarity with point-of-sale systems.

• Competitive salary with performance-related bonus scheme

• Structured training and clear career development opportunities

• Staff discounts on optical and hearing products

• A supportive, inclusive team environment

• 28 days’ annual leave including bank holidays (pro-rata)

• Generous staff discount scheme

Why Black Square? Established in 2010 and specialising in eye and hearing care recruitment, we combine global reach with local market knowledge to support informed career decisions.
You can apply online or call for a more in-depth, confidential discussion