Product Support Advisor - Commercial Swimming Pool Products

Customer Product Support Advisor

Certikin is looking for a dynamic, motivated, high performing Customer Product Support Advisor to join our Commercial Division. The successful candidate will be responsible for dealing with technical enquiries, specifying products and providing quotations on commercial swimming pool products and providing a high level of customer service. Based in our Head Office in Witney, Oxfordshire, we look for someone with technical ability or experience within the mechanical and/or electrical industry who is eager to work in a technical support team.

• Liaising with customers and building lasting relationships
• Handling all customer email and telephone enquiries of a technical and sales nature, promptly and effectively
• Providing both written and verbal quotations where necessary for products relating to the Commercial Division
• Dealing with technical enquiries referred by the Sales Order Processing department
• Receiving and inputting telephone and email orders as a result of quotations and technical advice
• Accompanying Divisional Management or other colleagues on customer or supplier visits as appropriate
• Occasionally attending Trade Shows and Company-led seminars
• Liaising with Internal & External Sales Executives
• Promoting product initiatives and assisting in promoting designated lines
• Maintaining product knowledge in order to influence and develop sales, as well as upselling products
• Providing documentation as required by the customer such as product specifications
• Maintaining knowledge of the in-house system to effectively deal with enquiries regarding delivery and availability

• Previous experience of working in the Swimming Pool industry would be desirable but not essential
• Previous experience of working in a mechanical/electrical industry would be advantageous but not essential
• Technical skills, practical thinking and a strong sales focus
• Strong communication skills
• Knowledge of account management, or previous sales experience would be advantageous
• Excellent interpersonal and negotiation skills
• Excellent organisational skills and attention to detail
• Problem solving and analytical skills
• Proficiency in Microsoft software
• Ability to function in a high‑paced environment

Certikin is a leading supplier of pool and spa products in the UK, offering a wide range of products including pool covers, heating and ventilation equipment, pool cleaners, and more. Established in 1963, Certikin has built a reputation for premium quality and innovation in the wet leisure and water treatment industry. Certikin is part of the Fluidra group, a global leader in the pool and wellness industry, which allows them to serve over 50 countries with a diverse product portfolio.

Your role will be office based, working 37 hours a week within a close‑knit and highly knowledgeable team.

We are offering an annual salary of £30,000 depending on experience plus a performance‑related bonus.

• Competitive Pension Plan: Secure your future with our 4% pension contribution.
• Generous Holiday Allowance: Start with 25 days of holiday, and as you grow with us, enjoy up to 28 days with long service.
• Comprehensive Health Cash Plan: Covers everyday healthcare costs, from dental check‑ups to physiotherapy.
• Cycle to Work Scheme: Promote a healthy lifestyle and reduce your carbon footprint.
• Long Service Awards: Recognise and reward your commitment to the company.
• Employee of the Season: Acknowledge outstanding performance.
• Free Parking: Convenient free parking at our head office.

At Certikin, part of Fluidra, we are committed to both the professional and personal development of our employees. Thanks to our highly qualified team of experts we are able to fulfil our main mission:
To create the perfect Pool and Wellness experience responsibly. In conjunction with this, our purpose is to turn water into a better world.