Operations Engineer

Looking for your next exciting career opportunity? Light Guide, Inc. offers competitive and diverse benefits with a supportive and values driven company culture. Join our team today!

Our Mission:
Light Guide empowers people to build a brighter tomorrow.

Our Vision:
We are creating a future in which frontline workers reach their maximum potential, enabled by augmented intelligence.

Our Values:
Build Together, Build Smarter, Build with Urgency, Build for Sustainability, Build for All

Light Guide, Inc. is the leading projected augmented reality (AR) work instruction software platform that transforms manual manufacturing processes for companies worldwide. The projected step-by-step work instructions displayed directly on the “operating canvas” create an immersive, interactive work experience, optimizing the performance and efficiency of the human operator. Light Guide captures real-time operational metrics, enabling full digital traceability for complex manufacturing processes.

The software easily adapts to specific processes and interfaces with existing manufacturing equipment and enterprise information systems. The fully integrated approach dramatically improves the standardization, throughput, and error-proofing of manufacturing processes across a wide range of industries and use cases. Today, Light Guide, Inc. works with many leading companies in the automotive, aerospace & defense, electronics, diverse manufacturing and food and beverage industries.

Operations Manager

On-site

This position will require experience in integrating and installing Augmented Reality systems at various customer sites. As an Operations Engineer, the holder of this position is expected to work independently integrating system components at the Light Guide, Inc. facility as well as installing and authoring comprehensive programs, while coordinating all resources for a successful implementation. This position will be based in the SE Michigan Area and will require domestic and international travel.

• Ensuring specialized mechanical and electronic systems are properly integrated and installed, thoroughly tested in-house and fully integrated including customer training at facilities
• Integrate, install, and troubleshoot Light Guide systems, including but not limited to:
• Computers and all internal components
• Graphics (i.e., Projectors, Monitors, CPU Hardware)
• Projectors
• 3D Vision
• Other Computer Peripherals and (Nondescript) Hardware
• Following up and independently working through subtle issues for system success
• Sending daily status reports during integrations and installations activities/projects
• Work independently, with minimal direct supervision, to perform following activities, but not limited to:
• Coordinating Integrations, Installations, Programming, and Troubleshooting
• Perform in-depth troubleshooting and investigate root cause of issues to handle client inquiries via our main support channels
• Manage and solve assigned cases by providing the best support solution. Reference technical documentation and aid in building internal knowledge base content where gaps may be present
• Train users, customers, and partners to use the Light Guide system effectively and efficiently
• Work closely with business, engineering, and operations teams to ensure transparent communication and efficient issue resolution (i.e., Task management systems, Excel sheets, Shipping/Receiving Logs, Checklists etc.)
• Ensuring only qualified systems ship
• General Building Maintenance
• Able to design and build structures
• Be able to independently coordinate resources at the customer level. Will oversee their jobs and installs

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• Strong PC skills with some Audio-Visual Multimedia (AVMM) and Program Logic Controller (PLC) Experience
• Work independently or as a member of a distributed team
• Work independently at customer sites and interact with customers at…