Field Application Engineer

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the ever changing environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology.

We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location/Region:

This position is located in our offices in Huntersville, NC or Wixom, MI living within a commutable distance to either location.
Hybrid work when not traveling, 3 days in office and 2 days remote. Average annual travel is up to 50% domestically.

Field Applications Engineers assist our customers and our Zeiss sales team with pre-sales activities such as product demonstration and sales support, as well as post-sales activities such as helping customers with understanding and applying our hardware and software systems. This support is provided in a variety of ways, including product demonstration, formal and custom training classes, telephone and on-site support, programming and measurement services.

This important consultative role requires professional conduct and customer orientation at all times.

• Provide technical consultation to field sales personnel and the Hands On Metrology  (HOM dealer network) in matters relating to advanced applications and systems.
• Facilitate the flow and accuracy of technical information to the field sales force.
• Maintain a focus on advanced applications and new Zeiss technology.
• Support the introduction of new products into the North American Market.
• Provide technical training programs to the field sales personnel and HOM dealer network.
• Plan, prepare, and perform high quality customer demonstrations, both in-house and in the field as needed.
• Provide technical after-sales support for customers to help insure successful use of ZEISSsystems.
• Provide customer training as needed to supplement the Applications Engineering staff.
• Respond to all customer related software/applications support questions.
• Respond to any Carl Zeiss Industrial Quality Solutions department requiring software/applications support.
• Aid with software & system testing in support of product development.
• File accurate software performance reports.
• Provide technical after-sales support for customers to help ensure successful use of our systems
• Provide applications expertise for necessary project-related activities
• Respond to customer requests for quotation which typically includes analyzing inspection requirements and quoting part programming costs.
• Estimate anticipated Gage R&R results.
• On-site implementation of quoted application items.
• The ability to understand and support IT related issues
• Windows Operating System knowledge.
• The ability to understand Statistical Process Control (SPC) concepts.
• The ability to understand Geometric Dimensioning & Tolerancing (GD&T).
• Other duties as required.

• A four-year degree in Engineering, Computer Science, or Physics is required. Equivalent work-related experience may be considered.
• 2-3 years of professional work experience.
• Able to read and understand engineering drawings.
• Understanding of 3D mathematics and computer programming techniques in any of the modern scientific computer languages.
• Excellent verbal communication skills and comfortable presenting technical…